Store - SHERBROOKE, QC Build customer relationships while creating a memorable framing solution for their art. Help customers shop our store and be able to find what they’re looking for. Provide a safe, clean and clutter‑free environment. Major Activities Adhere to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards. Embrace and execute “Personal Designer” by using Elevated ABC Deliver to build relationships with all customers while creating Custom Framing solutions; deliver sales and production results. Complete framing orders with a high degree of quality and on time. Maintain the ready‑made frame department and other assigned areas including SISO and Directed Replenishment. Deliver friendly customer service; help customers shop and find what they are looking for; provide a well merchandised and in‑stock store for the customer to shop. Follow Standard Operating Procedures (SOPs) and Company programs. Support shrink and safety programs. Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for others. Participate in the truck unload and stocking processes to ensure truck standards are followed and completed within budget. Operate cash register and execute cash handling to standards. Acknowledge customers, help locate product and provide solutions. Assist with Omni channel processes. Other Duties As Assigned Additional duties as assigned by management. Minimum Type of Experience Required Basic computer skills and basic measuring skills. Ability to operate the framing equipment and glass cutter. Preferred Type of Experience Retail experience. Experience selling products and/or services to customers. Physical Requirements Regular bending, lifting, carrying, reaching and stretching. Ability to move throughout the store. Ability to remain standing for long periods of time. Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment. If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation. Work Environment Public retail store setting; all public areas are climate controlled; some stock rooms may not be climate controlled. Some outdoor work may be assigned to retrieve shopping carts or while unloading trucks. Frame shop contains glass cutter and heat press. Work hours include nights, weekends and early mornings. Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job. At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full‑time and part‑time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and more. Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. #J-18808-Ljbffr