Embrace a strategic IT leadership role with CMHC as a Senior Manager in IT Service Operations Governance. This permanent hybrid position focuses on ITSM, risk management, and operational controls.You will play a crucial role in establishing governance frameworks that ensure service consistency and resilience across various platforms. As a senior manager, your responsibilities will include translating operational strategies into governance, setting performance targets, and acting as the primary decision-maker during major incidents. Collaborate with teams to innovate service delivery and improve compliance metrics.Key Responsibilities:• Govern ITSM, incident, and release management across the organization• Translate organizational strategy into actionable governance models• Ensure adherence to ITIL standards and operational controls• Oversee major incident resolution and risk assessment• Provide insights for continuous improvement in service operationsRequirements:• Bachelor’s degree in Computer Science or a related field• Mandatory ITIL Foundation certification• 10+ years in enterprise IT Operations• 5+ years in a senior leadership role• Proven skills in analytical thinking and effective communicationAdvance IT service operations governance with CMHC, leading risk management and strategic oversight in a collaborative environment.#J-18808-Ljbffr
Itsm Governance Manager Hybrid Role
CANADA MORTGAGE AND HOUSING CORPORATION (CMHC) SOCIÉTÉ CANADIENNE D'HYPOTHÈQUES ET DE LOGEMENT(SCHL)
ottawa, ottawa
Published 22 days ago
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