Position Responsibilities Provide program-level governance and delivery oversight for complex, cross‑functional initiatives, ensuring alignment to business objectives, timelines, and quality expectations across the Behavioural Insurance portfolio. Establish and operate delivery governance structures, including delivery cadence, readiness checkpoints, dependency management, and decision forums to improve predictability and transparency. Oversee delivery performance of external vendors, ensuring commitments are met and cross‑team dependencies are actively managed and resolved. Proactively identify, track, and manage program-level risks, assumptions, issues, and dependencies, supporting mitigation planning and clear communication to stakeholders and leadership. Develop and maintain structured program reporting that provides visibility into delivery status, risks, dependencies, and outcomes to support informed decision‑making. Required Qualifications 7+ years of experience in program delivery, project management, product ownership, or a related role in a complex, cross‑functional environment. Demonstrated experience working with delivery methodologies such as Agile, waterfall, or hybrid models. Strong experience coordinating work across business, technology, and external partners. Bachelor’s degree or equivalent professional experience. Preferred Qualifications Experience in insurance, health, wellness, or technology‑enabled programs. Experience supporting or operating delivery governance, risk management, or portfolio oversight processes. Strong communication and stakeholder management skills, including experience preparing leadership‑level updates. Familiarity with common delivery and tracking tools (e.g., Jira, Confluence, ServiceNow, or similar). Experience contributing to delivery optimization or continuous improvement initiatives. When you join our team We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. Location and Compensation Waterloo, Ontario. Hybrid work arrangement. Salary range: $85,300.00 CAD – $135,300.00 CAD. Equity and Diversity Statement Manulife es un empleador que ofrece igualdad de oportunidades. En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a Application Process Data and Privacy We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement. #J-18808-Ljbffr