Guest Experience Leader Our offer Working with us means that you will have the opportunity to earn and learn, flexibility, and a safe and inclusive work environment. What this means in practice is: Access to education and skills development opportunities that take you further A total rewards package that includes discounts, incentives, and recognition perks 25% off Goodlife fitness membership ($0 enrollment fee) Flexible schedule that suits your needs A safe, respectful and inclusive workplace Bring your authentic self to work – welcoming people of every age, background, and culture – just like the guests who visit our restaurants every day The job Here are some of the highlights on what your job will entail: Showcasing your passion for people by anticipating guest needs and providing a bit of surprise and delight by taking a proactive approach to caring for them. Inspiring, supporting, and guiding your team to deliver a guest experience that blurs the line between restaurants and quick service restaurants. Connecting with guests and answering their questions about our food and our brand, and making them feel valued at all touchpoints. Being a model of calm and fairness with guest experiences and handling various situations with composure and positivity. Making McDonald’s about more than just our awesome, crave-worthy food. To make it an experience that delights and builds a strong relationship with our guests. Your vibe and experience While previous experience working in food service or retail as a barista, server, sales associate, cashier, team member, or customer sales representative is always helpful and appreciated, what is most important is who you are. You are trustworthy and have trust in others. You find joy in the details and believe good quality is what keeps guests coming back. You understand that service is about making a connection. A smile, an extra hand, even an empathetic nod can make all the difference in someone’s day. It’s genuine, and it’s at your core. You’re a people person through and through. Making someone’s day better, makes your day better. EEO Statement McDonald’s Canada and Owner/Operators are committed to a diverse and inclusive workplace for all. Our workplaces have a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and prospective employees. Accommodations during the application process are available upon request. #J-18808-Ljbffr