Overview The Assistant Store Manager is a key position within the store environment and performs a wide variety of duties under the direction of the Store Manager. In the absence of the Store Manager, performs the duties of the Store Manager. This includes supervising staff, store presentation, merchandising and inventory rotation, customer service, store sales, and store administration. This hands‑on position trains and supervises store associates and ensures a safe and healthy work environment.Supervisory and TeamFoster a positive workplace and team environment through open communicationMotivate and inspire store associatesCross‑train store associates and volunteers to do various jobs within the thrift storeProvide ongoing training, feedback and performance reviews for store associatesProvide leadership through modeling appropriate behaviourLearn all job functions of the store and cover off for various roles when required.Respect and comply with all WINS policies and procedures, ensuring that employees are aware of, and comply with, policiesUse appropriate discipline when required, as per WINS’ policiesAttend and participate in regular staff meetings, communicating relevant events to the store associatesOther duties as assigned by Store ManagerStore Presentation and MerchandisingEnsure a clean and organized storeEnsure stock is rotated regularly and merchandise is organized and displayed to maximize salesOperate the store to maximize product on the sales floorLearn and train staff on product knowledge and merchandisingEnsure consistent and quality sorting and pricing of donationsStore Sales and ProfitabilityEnsure product pricing represents fair market valueBuild awareness of WINS and positive relationships with residents, businesses, and organizations in the neighborhoodCustomer ServiceSet example in customer service for employees, welcoming and responding to customers in a courteous and helpful mannerEnsure customer concerns are addressed in a timely and professional mannerCreate a non‑judgmental and supportive environment for WINS referral clients and customersStore AdministrationMaintain cash handling procedures and standards to record, balance, and deposit daily sales, report and document any variances in cashOrder supplies and maintain appropriate supply levelsHealth, Safety, and SecurityEnsure and maintain a safe working environment for employees in the storeReport any workplace incidents on a timely basisSecure store premises on a daily basisEnsure donations and garbage left outside store premises are picked up in a timely mannerEnsure that loss prevention processes and policies are consistently implementedJob SkillsStrong communication, interpersonal and coaching skillsStrong customer service focusAbility to motivate and supervise staffPrevious experience in a retail or customer service environment preferredPhysically fit with the ability to properly lift heavy itemsDemonstrated ability to prioritize and multitask#J-18808-Ljbffr