Lead customer success initiatives at Yotpo as a Customer Success Enablement Lead. Focus on developing core skills that facilitate customer engagement in a hybrid work environment.As the CS Enablement Manager, you will work closely with global teams to enhance the customer journey. Your expertise in designing impactful enablement programs will be crucial for ensuring Customer Success Managers can drive retention and uncover growth opportunities. This role demands a data-driven mindset to align training with business outcomes.Key Responsibilities:• Master Yotpo’s products and demonstrate value to customers• Collaborate with CS leadership to identify and address gaps• Create and implement continuous enablement programs• Evolve resources including playbooks and guidance documents• Drive measurable impact through data insights and coachingRequirements:• 3–5 years in Customer Success or similar roles• Familiarity with industry-standard success methodologies• Hands-on experience with enablement technologies like Gong• Knowledge of recurring revenue challenges like churn prevention• Proven success in global enablement strategy executionTransform customer success training and support growth at Yotpo.#J-18808-Ljbffr
Hybrid Customer Success Enablement Lead At Yotpo
YOTPO
toronto, toronto
Published 17 days ago
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