What is the Opportunity? RBC Insurance Technology is seeking to hire a Senior Process Automation Specialist for its Insurance Technology Platform Support team. The Insurance Technology Platform Support Team is a specialized unit dedicated to ensuring the optimal performance, availability, and resilience of IT applications used in the insurance line of business. With a unique blend of technical expertise and industry‑specific knowledge, this team plays a critical role in ensuring the seamless operations of digital services that cater to both the business's internal and external stakeholders. Job Description The Senior Process Automation Specialist is Team Lead for the Process Analysts team within the Insurance Technology Platform Support – Operations Management Team, driving automation initiatives, optimizing workflows, and enhancing operational efficiency. The role focuses on identifying opportunities for automation, implementing process improvements, and ensuring seamless integration of automation solutions across operations, SRE, and operations management teams. The specialist will lead strategic automation projects, mentor process analysts, and collaborate with cross‑functional teams to modernise operations using tools such as Ansible, ServiceNow, Jira and ML/AI‑driven automation frameworks. What will you do? Lead and mentor the Process Analysts team, providing guidance on best practices in process automation and operational efficiency. Define team goals, ensure alignment with organisational priorities, and drive a culture of continuous improvement. Design, develop and maintain dashboards and reports that provide insights into operational performance. Oversee and create process documentation, automation roadmaps and reporting to senior leadership. Maintain proper documentation for all automated workflows, ensuring audit readiness and transparency. Identify and implement end‑to‑end process automation solutions to streamline IT operations and ticket management, spearhead process improvements for Enterprise and In‑house automation product adoption, ensuring efficient integration and utilisation. Work with cross‑functional teams, including Infrastructure, SRE, DevOps, IT Operations and Business Units, to align automation initiatives with business needs and enhance reliability and efficiency through process automation. Collaborate with leadership to define KPIs and success metrics for automation projects and continuous improvement efforts. Drive adoption of automation tools and products such as Ansible, Python scripting, ServiceNow automation and machine learning‑based optimisations. Optimize Jira workflows, dashboards and automation rules to improve work tracking and reporting efficiency. Analyse data trends and patterns to support process improvement initiatives, identify and mitigate risks associated with automation changes and new tool integrations, and identify cost‑saving opportunities through process automation and efficiency improvements. Must‑have 5+ years of experience in process automation, IT operations or workflow optimisation roles, with at least 1 year of leadership experience. Bachelor’s degree in computer science, Information Technology, Engineering or a related field. ITIL Foundation Certification or equivalent experience in ITSM practices. Proven expertise in automation tools such as Ansible, Python scripting, Terraform, ServiceNow, Jira automation and the use of GenAI toolsets. Experience in driving enterprise‑wide automation adoption and managing large‑scale process, AI and Agentic AI automation initiatives. Nice‑to‑have Insurance industry experience. ServiceNow Certified Implementation Specialist (CIS) or ServiceNow System Administrator Certification. Agile or Scrum certification (Certified ScrumMaster, SAFe). AI/ML or RPA certifications related to intelligent automation. What’s in it for you? A comprehensive Total Rewards Programme including bonuses and flexible benefits, competitive compensation, commissions and stock where applicable. Leaders who support your development through coaching and managing opportunities. Ability to make a difference and lasting impact. Work in a dynamic, collaborative, progressive and high‑performing team. A world‑class training programme in financial services. Flexible work/life balance options. Opportunities to do challenging work. Job Skills Commercial acumen Communication Critical thinking Decision making Group problem solving Information Technology Infrastructure Library (ITIL) Long‑term planning Negotiation Organisational change management Professional presentation Additional Job Details Address: 120 WESTERN PKY:BEDFORD City: Bedford Country: Canada Work hours/week: 37.5 Employment type: Full time Platform: TECHNOLOGY AND OPERATIONS Job type: Regular Pay type: Salaried Posted date: Application deadline: Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail. #J-18808-Ljbffr