Drive continuous improvement as a Remote IT Service Analyst with TransLink. Specialize in process design and service governance in IT service management.In this temporary full-time position, you will be crucial in analyzing and enhancing service management processes. Liaising with both customers and BTS staff, your work will involve developing and maintaining Service Level Agreements while promoting service management awareness. Expect to conduct comprehensive analysis and reporting tailored to customer needs.Key Responsibilities:• Design IT service management processes and governance• Liaise with customers to uphold Service Level Agreements• Conduct in-depth reports and analyses of services• Provide expertise and training support for BTS teams• Lead service management projects as a functional expertRequirements:• Diploma in Computer Science required• ITIL Foundations certification mandatory• 3.5 years of experience in IT is necessary• 2 years in an IT service management role• Familiarity with TransLink’s environment within 6 monthsJoin TransLink to enrich your career in IT service management while supporting customer-focused service delivery.#J-18808-Ljbffr
Translink It Service Analyst Role
TRANSLINK
vancouver, vancouver
Published 17 days ago
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