Lead technical services to enhance customer experiences from pre-sale to launch. This strategic role requires expertise in sales engineering, professional services, and effective operational scaling.As the Director of Technical Services, you will oversee a high-performing team to ensure technical success for complex customers. Your focus on operational excellence will drive increased revenue and maximize customer retention. The position demands a leader with strong capabilities in consulting, mentoring, and cross-functional collaboration with product and engineering teams.Key Responsibilities: • Lead and grow Sales Engineering and Professional Services teams • Define and optimize Professional Services offerings for success • Collaborate across departments to align technical capabilities • Establish data-driven frameworks for performance improvement • Drive feature adoption initiatives and related projectsRequirements: • Over 10 years in customer-facing technical roles • 5+ years in a leadership position within SaaS • Strong knowledge of APIs, webhooks, and integrations • Proven strategic thinker with exceptional communication skills • Eager to learn and develop skills continuouslyShape the future of customer interactions with your technical acumen and operational strategy. #J-18808-Ljbffr
Director Of Technical Services Driving Customer Success In Saas
THINKIFIC
winnipeg, winnipeg
Published 28 days ago
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