We are seeking an experienced Technology Supplier Manager and Third-Party Risk professional to join the Technology & Operations Supplier Management Office (T&O SMO) team. The successful candidate will supervise Technology & Operations (1st Line of Defense) adherence to the Enterprise Third Party Risk Management Policy and Standards, lead the implementation of third‑party risk management programs, and provide expertise in supplier risk management. Responsibilities Lead the T&O exit strategy center of excellence, establishing best practices and frameworks to enable safe and efficient supplier transitions and off‑boarding. Operationalize issues management and operational excellence practices within T&O to proactively identify, escalate, and resolve supplier‑related risks and performance gaps. Conduct regular T&O portfolio assessments, establish health metrics and dashboards, and provide executive reporting on supplier performance, risk exposure and strategic opportunities. Facilitate cross‑functional alignment and coordinate actions across Procurement, Third Party Risk, IT Risk, Architecture, BCM/DR, and T&O business units to ensure holistic supplier management. Establish and maintain the T&O SRMA Risk Register, implement a structured escalation process, and drive timely resolution of supplier‑related risks and performance issues. Lead the monitoring and adherence to third‑party risk policy and standards requirements within the 1st Line of Defense, identifying gaps and opportunities for improvement. Lead communication and training initiatives on supplier management programs and policies across T&O. Identify process improvements, implement efficiency measures, and establish KPIs to enhance T&O supplier management effectiveness. Participate in the implementation of Third‑Party Risk programs, initiatives, and escalations in support of T&O objectives. Support regulatory filings and responses in partnership with 2nd Line of Defense, where appropriate. Lead/participate in inquiries and provide artifacts for internal and external audits as requested. Maintain awareness of outsourcing regulatory requirements and T&O supplier inventory. Must Have Qualifications 5+ years of experience in technology risk and governance practices. 5+ years of experience in the financial services or other regulated industries. 5+ years of proven supplier management experience. Strong business, technology, and financial acumen, plus a mindset for continuous improvement. Ability to build and maintain transparent, sustainable partnerships with key stakeholders. Strategic thinking and effective team leadership with strong interpersonal skills. Experience developing and executing supplier risk management strategies with measurable impact. Capable of navigating ambiguity with flexibility and a collaborative, cross‑functional approach. Initiative and ability to work independently with minimal supervision. Client‑centric thinking with a commitment to continuous improvement. University degree or equivalent experience in supplier management, risk management, or regulatory compliance. Nice‑to‑Have Qualifications Risk assessment and quantification methodologies, conflict and issue resolution, and escalation experience. Experience with process mapping and analysis techniques, such as swim‑lane diagrams or value‑stream mapping. Knowledge of change management principles and strategies. Formal supplier management certifications or designations. Knowledge of technology (software, SaaS, networks, cybersecurity, etc.). Familiarity with cloud‑based platforms and tools. Benefits A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable. Leaders who support your development through coaching and management opportunities. Ability to make a difference and lasting impact. Work in a dynamic, collaborative, progressive, and high‑performing team. A world‑class training program in financial services. Opportunities to do challenging work. Job Skills Business Continuity Management (BCM) Business Continuity Planning (BCP) Business Exit Strategies Continuous Improvement Disaster Recovery (DR) Exit Strategies Risk Assessments Risk Management Programs Risk Management Strategies Supplier Management Supplier Risk Management Third Party Risk Management Additional Job Details Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: TECHNOLOGY AND OPERATIONS Job Type: Regular Pay Type: Salaried Posted Date: Application Deadline: Note Applications will be accepted until 11:59 PM on the day prior to the application deadline date above. EEO Statement At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. #J-18808-Ljbffr