Become an essential part of Netdigix Systems as a Tier 2.5 Technical Specialist, specializing in client support and IT solutions in Vancouver. Your expertise will shape client relationships and service excellence.As a pivotal team member in the IT department, you’ll engage in client onboarding, manage complex challenges, and ensure high satisfaction rates. We seek candidates with 3-5 years of experience in an MSP setting, with a strong command of RMM and PSA tools. This intermediate role offers substantial career advancement opportunities.Key Responsibilities:• Oversee client technical relationships as the primary contact• Manage and lead IT infrastructure projects from inception to launch• Handle complex client accounts with thorough tracking and resolution• Formulate and apply targeted technical support strategies• Collaborate with cross-functional teams to drive service excellenceRequirements:• 3-5 years in client services or IT support roles• Strong skills in network and server deployment• CompTIA Network+ or equivalent required• Ability to efficiently resolve complex technical issues• Superb communication for managing client expectationsLeverage your technical skills and client management experience at Netdigix Systems!#J-18808-Ljbffr
Technical Specialist Tier 2.5 At Netdigix
NETDIGIX SYSTEMS INC
burnaby, burnaby
Published 22 days ago
Report job