About Groupe Alesco At Groupe Alesco, we put our expertise to work for people by supporting them throughout their financial journey. Born from the union of rapidly growing business units, our mission is to provide our clients with peace of mind by offering alternative financial solutions. We strive to guide our clients from one stage of their financial journey to the next, opening the door to new opportunities. We firmly believe that every problem has a solution. Through our values, ethics, and commitment to service excellence, we lead by example. Our team is made up of passionate individuals who embody our core values every day: respect, kindness, integrity, innovation, and excellence. Together, we aim higher to go further. About the Role The IT Support Technician, reporting to the Team Lead, Networks and Systems, provides Level 1 and Level 2 technical support to internal users. The successful candidate serves as the primary point of contact for incidents, service requests, and needs related to desktop environments, hardware, and business applications. This role contributes to the smooth operation of workstations, systems, and technology equipment across the organization while delivering professional, people-focused, and solution-oriented service. Responsibilities Provide Level 1 and Level 2 technical support by handling incidents and service requests through Jira, including management of Microsoft 365, workstations, SaaS applications, local networks, and security-related issues Prepare and deploy computers (Windows and macOS) Train employees on Microsoft 365 tools (Teams, SharePoint, OneDrive) and cybersecurity best practices Manage the full employee onboarding and offboarding process Administer Azure Entra ID, including user accounts, groups, security policies, and Conditional Access; develop and maintain Intune configurations (MDM, compliance policies, application deployment, and Autopilot) Support and manage the email security solution (anti-spam platform) Collaborate with the cybersecurity team to manage and remediate vulnerabilities through the Qualys platform Provide support and optimization for the Genesys contact center platform Participate in various infrastructure-related projects Desired Profile Strong customer service and problem-solving mindset Excellent interpersonal and teamwork skills Self-motivated, proactive, and highly organized Ability to manage priorities and adapt quickly to changing situations Strong attention to detail, discretion, and professionalism Willingness to learn and grow within a collaborative environment Excellent communication skills and ability to manage multiple tasks simultaneously Required Qualifications College diploma (DEC) in Computer Science or equivalent Minimum of 2 years of experience in IT support Strong knowledge of Windows 11 and Microsoft 365 Knowledge of Windows environments, mobile technologies, and computer hardware Proven expertise with Microsoft 365 Admin Center, Azure Entra ID, Intune, and mixed Windows/macOS environments Knowledge of the following tools is considered an asset: Proxmox, Dell SAN, Datto SaaS Protection, Veeam, NinjaOne, Microsoft Defender, SonicWall, Cloudflare, Qualys, Genesys, and SharePoint Knowledge of AWS environments, including EC2, S3, VPC, Load Balancers, RDS, and IAM (asset) Experience with application configuration and deployment Basic knowledge of information security principles Knowledge of Microsoft Endpoint Manager (MEM) and ITIL frameworks (assets) Excellent command of French and good working knowledge of English, both spoken and written Occasional availability to respond to requests outside regular working hours as part of an on-call rotation What We Offer The opportunity to join a growing organization that is also a leader in its market segment. A chance to make a tangible impact on the company’s growth and success. A dynamic and innovative work environment with excellent opportunities for continuous learning, professional development, and career advancement. A workplace that encourages autonomy and initiative. A company culture that promotes work-life balance. Free 24/7 access to an online physician. The opportunity to grow within a diversified organization where challenges are varied and engaging, there is never a dull moment. Interested in taking on this challenge and contributing to our growth initiatives? Apply now and join a team that values your expertise and ideas. We thank all applicants for their interest. Only candidates selected for an interview will be contacted.