Ricoh seeks a Technology Services Field Technician to support clients in Kitchener-Waterloo. This position entails a hands-on role in servicing and repairing essential office equipment.As a Senior Field Representative, your main focus will lie in maintaining high customer satisfaction through efficient servicing of multi-functional printers. You will handle territory management, conduct diagnostics, and uphold inventory accuracy. The position requires strong problem-solving skills and a proactive approach to service delivery and client interactions.Key Responsibilities:• Specialize in mid-volume multifunction device servicing• Interact with customers to assess service needs• Complete necessary training for new equipment• Maintain thorough documentation and parts tracking• Conduct effective troubleshooting and repairs on devicesRequirements:• Post-Secondary degree in technical specialization• Proficient understanding of electro-mechanical equipment• Strong verbal communication and interpersonal abilities• Excellent organizational skills and initiative• Valid driver's license and extensive travel requiredUtilize your expertise in technology services to excel at Ricoh and ensure customer satisfaction.#J-18808-Ljbffr
Technology Services Field Technician Role
RICOH USA, INC.
kitchener, kitchener
Published 22 days ago
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