Title Assistant Manager, Shelter Operations Position Status Full-time, 37.5 hours per week Location Chilliwack (45867 Thretheway Avenue | Chilliwack, BC | V2P 1K4) Reports to Senior Manager, Housing Salary Grade Level – 5 ($67,567 – $73,320) Schedule Sunday to Thursday, 10am to 6pm (Shift timings and days may change to meet operational needs) Job Summary The Assistant Manager, Shelter Operations, along with Assistant Manager, Supportive Housing, plays a key leadership role in the daily operations of a 42‑bed low‑barrier emergency harm‑reduction shelter and provides on‑site support and coverage to an attached 49‑unit supportive housing program, including 22 enhanced care units for tenants with complex physical, cognitive, or behavioral health needs. This role supports the Manager in ensuring both programs operate safely, effectively, and in full alignment with BC Housing operational standards, harm‑reduction principles, trauma‑informed care, and union collective agreements. Operational Leadership – Shelter & Supportive Housing Support day‑to‑day operations of a 24/7 emergency shelter and same‑site supportive housing program. Ensure compliance with BC Housing standards, service agreements, and reporting requirements. Maintain a safe, inclusive, low‑barrier environment across both programs. Provide operational oversight when the Senior Manager is off‑site, including decision‑making authority during emergencies. Coordinate communication flows between shelter and housing teams to maintain consistency. Perform other duties as required. Leadership & Supervision Provide on‑shift supervision, coaching, and direction to unionized frontline staff and case‑management team. Assist the Senior Manager and Assistant Manager, Supportive Housing with recruitment, scheduling, grievances, investigations, and adherence to collective‑agreement provisions. Recruit, interview, and select staff in consultation with the Senior Manager and Human Resources. Participate in performance evaluations, progressive discipline, and documentation. Support onboarding, orientation, and ongoing training of all unionized staff. Client/Tenant Support & Harm Reduction Practice Promote and model harm‑reduction, trauma‑informed, culturally safe, and client‑centred practices. Support shelter clients and housing tenants with crisis intervention and de‑escalation, overdose prevention and response, wellness checks and safety planning, case management, and referrals and coordination with internal and external services. Ensure enhanced care units operate with consistent support for residents with increased medical, cognitive, or behavioural needs. Cross‑Site Crisis & Incident Management Respond to behavioural, medical, and environmental emergencies across the shelter and the housing building. Lead critical incident response when required, including overdose management, evacuation, conflict resolution, and safety interventions. Ensure timely, accurate incident reporting to the Manager and BC Housing when applicable. Follow up on incidents with staff debriefs and operational adjustments. Administrative, Compliance & Reporting Duties Assist with BC Housing reporting requirements, including occupancy, incident summaries, inventory, and KPI data. Maintain accurate logs, case notes, and shift communication tools. Support financial tracking, petty cash, unit turnover processes, and supply/harm‑reduction inventory management. Participate in audits, inspections, and continuous‑improvement initiatives. Quality Assurance Ensure that Chilliwack’s Housing & Shelter programs operate in compliance with Phoenix Society Policy and Procedures and all relevant health and safety legislation. Participate in the Occupational Health and Safety (OH&S) committee to ensure compliance with Workers' Compensation requirements, Fraser Health Authority infection‑control policies, Community Care Facilities Licensing and other applicable legislation. Maintain up‑to‑date knowledge of office safety regulations and other emergency policies and procedures and coordinate scheduling of safety drills with building stakeholders. Organize and assemble monthly administrative reports for the Senior Manager. Lead on maintaining high standards of work quality. Participate in the on‑call rotation during evenings, weekends, and holidays. Qualifications University degree, preference for a degree in a relevant discipline (e.g., social services, business management). Equivalent experience and education accepted. Minimum of three years of progressively responsible and effective leadership and management of shelters, supportive housing, or harm‑reduction settings. Prior experience working with unionized staff is highly preferred. Knowledge of BC Housing standards, shelter guidelines, and case‑management expectations. Experience supporting individuals facing homelessness, substance use, mental health challenges, and chronic health issues. Satisfactory completion of a criminal records check with vulnerable sector screening is required. Satisfactory completion of Tuberculosis Screening form is required. Satisfactory completion of Employee Immunization Record is required. Training & Certification First Aid Level 1 with CPR. Naloxone/overdose response. Nonviolent crisis intervention. Trauma‑informed practice. Additional Requirements Valid driver’s license is required. Report immunization status regarding COVID‑19 vaccine. Skills & Knowledge Leadership & Supervision – ability to guide union staff while enforcing policies and collective‑agreement standards. Harm‑Reduction Expertise – strong understanding of substance use, safer‑use practices, and overdose response. Decision‑Making Under Pressure – confident in emergencies, able to manage competing priorities. Collaboration – works effectively across multidisciplinary teams. Case Management – strong case‑management skills. Communication – clear, consistent, respectful, and documentation‑focused. Cultural Safety & Inclusion – applies anti‑oppressive and decolonizing approaches. Boundary Management & Professionalism – maintains ethical, client‑centered practice. Computer – proficient in MS Windows, Word, Excel, Email, Internet, and database management. Working Conditions Fast‑paced, 24/7 environment with exposure to crises, overdose events, and challenging behaviours. Regular movement between shelter and supportive housing program spaces. Flexibility required for shift coverage, evenings, weekends, and on‑call rotations. Light physical tasks, including responding to medical emergencies and supporting enhanced care unit operations. Competencies Approach to Work – initiative, flexibility, adaptability, resourcefulness, incorporating feedback, setting goals, managing competing tasks efficiently. Job Knowledge & Quality of Work – relevant job knowledge and skill, accurate high‑quality work, culture of health and safety, best‑practice enforcement. Judgement & Decision‑Making – independent thinking, effective problem solving, clear and timely decisions, sound judgment. Communication & Interpersonal Skills – clear verbal and written communication, high emotional intelligence, tact, diplomacy, positive impression. Personal Leadership – core values alignment, enthusiasm, accountability, punctuality. Teamwork & Collaboration – effective collaboration with colleagues, positive stakeholder relationships, openness, leveraging expertise. People Leadership – success focus, inspiration, ambassadorship, fairness and equity. People Management – staff development, clear roles, motivation, recognition. Task Leadership – translate strategic goals to operational plans, decisive action, gap identification and support seeking. Task Management – high‑quality performance, initiative, accountability, resource oversight. #J-18808-Ljbffr