The Sutton Place Hotels – Revelstoke, 2950 Camozzi Road, Revelstoke, British Columbia, Canada Job Description Proud to be 100% Canadian‑owned, Northland Properties is recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well‑known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest‑growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests. A Bell Captain is a senior member of the hotel’s front‑of‑house team responsible for supervising bell staff and ensuring guests receive efficient, courteous luggage and arrival/departure services. The Bell Captain plays a key role in creating a positive first and last impression of the hotel. Job Requirements High School Diploma, G.E.D. or equivalent Must be eligible to work in Canada – can provide SIN documentation Previous experience in hospitality (bell attendant or concierge experience preferred) Strong working knowledge of hospitality industry principles, methods, practices, and techniques Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required Exceptional conflict resolution and objection handling skills Strong leadership and communication skills Able to respond quickly in a dynamic and changing environment Physical ability to lift heavy luggage Able to effectively communicate both verbally and in writing Must be able to work different shifts – morning and evening, including weekends and public holidays Job Duties Greet guests warmly upon arrival and departure Assist with luggage handling and storage Escort guests to rooms and explain room features Provide information about hotel services, amenities, and local attractions Arrange transportation (taxis, shuttle transfers coordination) Supervise and schedule bell staff Assign duties and monitor performance Ensure staff grooming and uniform standards are maintained Maintain records of luggage movement Report maintenance issues in lobby areas Assist with VIP guest arrangements Coordinate group arrivals and departures Maintain luggage storage area and tagging system Handle guest requests promptlyManage lost‑and‑found items according to hotel policy Benefits Rewards & Recognition Team rates from $59 per night, Family & Friends rates too! 25% discount at our restaurants for up to 6 people Discounted passes/lift tickets at Grouse Mountain and Revelstoke Mountain Resort Ongoing employee events, incentives & recognitionGrowth opportunities – career advancement starts from within Dedicated training program Employee Assistance Program (EAP) – free mental health support, legal & financial counselling Refer a friend or family and earn money Group Life Insurance, Extended Health, Dental, Vision Care Complimentary stays RRSP matching Milestone rewards Tuition credit program Application Information Submission of a resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply if they meet the minimum requirements. Applicants must be legally entitled to work in Canada; the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. Only applicants we wish to interview will receive a reply. ABSOLUTELY NO PHONE CALLS PLEASE Equal Opportunity Employer Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Sandman Hotel Group takes seriously its obligations under the Human Rights Code. #J-18808-Ljbffr