Manager - TECH Experience The Manager - TECH Experience is an elevated leadership position within the TECH division at the store. This person has a passion for, and an understanding of, all categories that make up the TECH business. The main objective is to drive and grow the TECH business within the store. As a leader and coach, they are responsible for the financial objectives for all areas of the TECH business, including Photo Electronics (including Photo Counter), Computer, TECH Services, and Audio Video Systems departments. The Manager will ensure the daily delivery of a superior customer experience, develop an effective sales team, respond to all customer and business-to-business relationships, and represent London Drugs in the community. They collaborate closely with Store, District, and Business Unit management to execute local community opportunities and maintain open, daily communication. Education & Knowledge Strong understanding of the TECH Department’s operational software and support systems. Knowledge of desktop PCs and Windows-based operating systems. Thorough understanding of all TECH products and services across Photo Electronics, PhotoLab, Audio Video Systems, and Computer categories. Working knowledge of corporate Franklin Covey workshops such as The 7 Habits for managers and Leadership: Great Leaders, Great Teams, Great Results. Strong working knowledge of all aspects of merchandising. Commitment to updating technical knowledge through seminars, product sessions, or other methods. Willingness to complete necessary management and technical training as required. Duties, Responsibilities, & Tasks Manage inventory to meet the TECH areas and customer requirements while maintaining inventory control. Monitor and control financial aspects to ensure maximum profitability. Set production/sales goals for the TECH department team and hold them accountable to maximize sales events and productivity. Continue to develop technical knowledge and strong business skills. Promote London Drugs in the community as a place to shop and work. Ensure completion of work schedules for the department in accordance with company policy, aiming to meet benchmarks, keep payroll percentage under last year’s level, and adhere to corporate directives. Stay up to date on new products, services, and information related to industry technologies, including cameras, mobile phones, PCs/laptops/tablets, TECH services, and televisions. If you are a well organized individual possessing sound leadership skills, combined with professional sales experience, who has a positive attitude, a desire to support company initiatives, and a commitment to achieving company objectives, then we have the opportunity for you to excel! London Drugs is an equal opportunity employer. The above statements describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties, and skills required. #J-18808-Ljbffr