Connect Hearing Canada is one of the strongest networks of hearing care clinics across Canada and is part of the Sonova family of brands. We are passionate about making a difference in our clients’ lives and offering professional development opportunities in a safe and healthy workplace. Working Location North Bay, ON Reporting to Regional Clinic Manager A day in the life of a Customer Care Representative involves: Providing exceptional customer service in person, over the phone and via email Scheduling appointments and organizing files for the clinic’s Hearing Care Professionals Managing and maintaining client accounts while building relationships Working with insurance companies to ensure successful third‑party billing operations Assisting with cleanings and minor in‑clinic device repairs – training provided Benefits Hourly wage of $20–$23, based on experience Extended Health Benefits Package from day one Three weeks vacation to start, increasing with tenure Six days of personal time in the first year Additional days off, including your birthday Eligibility for monthly bonus Growth and development opportunities, including education sponsorship Qualifications Strong communication and customer service skills Experience or interest in working with and reconciling accounts receivable Alignment with our value of helping others Can‑Do attitude, eagerness to learn, and passion for growth Equal opportunity employer Sonova is an equal opportunity employer. We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the marketplace. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status. #J-18808-Ljbffr