Role Overview Trading Systems Support Analyst within the Digital Product Management Team responsible for supporting the Order Management System (OMS) and related applications across global regions. The role focuses on the intersection of technology, investment products, and business operations to deliver and enhance investment solutions. Key Responsibilities Provide support for front‑office investment platforms, ensuring timely resolution of incidents and service requests. Deliver real‑time support for the investment management system (Charles River IMS/CRIMS) and related OMS components. Monitor system health and performance, proactively identify issues, and implement fixes to maintain platform stability. Perform alert handling, log analysis, and performance tuning of the platform. Troubleshoot OMS connectivity issues using FIX protocol and network diagnostic tools. Collaborate with Asset Management Development teams to enhance platform features or resolve technical issues. Work with end users to identify workflow improvements and maximize system value. Act as an escalation point for support, resolving complex technical issues and liaising with vendors for defect fixes. Apply ITIL principles for incident, problem, and change management to ensure operational excellence. Design and document processes and procedures for BAU investment activities and support. Participate in platform upgrade projects, patch deployments, and integration testing. Ensure adherence to regulatory standards through system controls and audit‑ready documentation. Required Skills Technical support experience on Charles River or an equivalent OMS/IMS platform. Strong customer focus and ability to recommend practical, timely solutions. Analytical skills and proficiency in SQL/Excel. Ability to utilize SQL and scripting for data analysis and automation of support tasks. Experience with OMS connectivity and desk‑based dealing applications in an enterprise environment. Understanding of investment products (funds, ETFs, equities, fixed income, OTC). Experience with SaaS environments and troubleshooting. Excellent communication skills for liaising with stakeholders and internal teams. Familiarity with support ticketing systems such as ServiceNow, JIRA, or equivalent. Ability to work under pressure, prioritize tasks, and meet deadlines. Team‑oriented approach with a focus on knowledge sharing and best practices. Nice‑to‑Have Skills Understanding of Enterprise Scheduling Systems. Azure tech stack experience. Compensation and Benefits Annual base salary range: $70,000 – $90,000, with final base salary determined by experience, skills, education, and internal equity. Variable compensation, including discretionary bonus participation, is available. Equity ownership opportunities are offered to eligible employees. Profit sharing. Health, dental, and life insurance (basic coverage provided). Disability insurance. Paid time off and public holidays. Learning and development programs with reimbursement. Corporate fitness plan reimbursement. Volunteer and charitable donation matching. Maternity and parental leave top‑up. Recognition awards. Performance bonuses. Annual vacation entitlement (minimum 15 days). Healthcare spending account. Equal Opportunity Employer PICTON Investments is committed to providing an equitable and fair work environment for everyone, and all hiring and other personnel actions will be taken without regard to race, color, creed, religion, sex, disability, gender identity, gender expression, family status, age, language, or national origin. Canadian experience is not required. If you require an accommodation during the application or hiring process, please contact Human Resources at (416) 955‑4108 or We do not accept unsolicited resumes, emails, or calls from third‑party recruitment agencies. #J-18808-Ljbffr