Director of Commercial Integration & Student Experience Workplace: Gatineau-Ottawa Executive Airport – Select Aviation College (Gatineau, QC) Salary: To be discussed Schedule: Full-time, weekdays Work Format: On-site Type of position: Permanent Position Overview Select Aviation College is entering a new phase of disciplined growth. We are restructuring our commercial engine to unify Sales, Marketing, CRM discipline, Events, and the Early Student Experience under one accountable leader. We are not hiring a traditional Marketing Director. We are not hiring an Events Coordinator. We are hiring a Commercial Integrator — a systems-driven operator who thrives on clarity, accountability, and predictable outcomes. Your mission: bring structure to the entire Lead → Enrollment → Arrival → Early Student Journey pipeline and eliminate all grey zones in commercial ownership. If you think in systems, measure everything, and believe that growth comes from operational discipline, you will feel at home here. Your Core Missions Commercial System Ownership Define and enforce sales stages and SLAs Lead the weekly commercial scorecard Improve funnel conversion rates Increase forecast accuracy CRM & Funnel Governance Ensure every opportunity has a documented next action Implement automation where beneficial Partner with the Sales Lead to improve consistency Identify bottlenecks and remove friction Marketing Alignment Align messaging with real sales objections Ensure campaigns support conversion goals Oversee event architecture & conversion flow Track event ROI and improve accuracy Create structured pre-arrival communication and checkpoints Assign clear accountability within student experience teams Reduce deposit → no-show risk Implement early student satisfaction surveys Strategic Event Oversight Design events as measurable funnel stages Define event objectives tied to lead & revenue metrics Ensure CRM capture and tracking compliance Set on-site sales processes and post-event follow-up Oversee logistics via coordinator/volunteers Profile Sought Education & Experience We’re looking for a competent, motivated, structured commercial operator with: 5–10+ years in revenue operations, admissions growth, commercial leadership, or similar roles Demonstrated CRM and pipeline management experience Experience managing measurable revenue outcomes Familiarity with EOS or similar operating systems (asset) Skills and knowledge Strong analytical and decision‑making abilities Expertise with CRM automation platforms Advanced usage of ChatGPT and AI workflows Experience with dashboards (Power BI, Looker Studio, etc.) Ability to structure follow‑up cadences and pipeline rules Experience integrating marketing and sales functions Calm under pressure Highly structured and process‑oriented Accountability‑driven Cross‑functional influence skills Operational rigor and clarity of thought AI & Systems FluencyComfortable working daily with: ChatGPT (advanced prompting) GA4 or equivalent analytics Email automation tools Project management systems Benefits of Working at Select Aviation Working at Select Aviation College means: Join one of Canada's leading aviation training centres. Living your passion for aviation—even if you're not a pilot Working in an inspiring environment alongside industry professionals Being part of a dynamic, passionate, mission‑driven team Integrating a well‑structured workplace ready to support your growth Health & vision coverage (including paramedical services) Long‑term care and disability insurance RRSP program Invitation to apply Ready to join our dynamic team? Submit your application directly on this page and include your résumé, cover letter, and references. We look forward to meeting you! Only successful applicants will be contacted. I hold a valid Canadian work permit / I am authorized to work in Canada. #J-18808-Ljbffr