Overview Company Overview: Kipling is one of Canada’s largest and most successful independent full-service property management companies. Our core focus is property management – both commercial and residential. With offices in Toronto, Kitchener-Waterloo, Calgary and Edmonton, Kipling currently manages over 28M square feet across 150 properties of various asset classes across Canada. Our reputation is built on trust, integrity, professionalism, and strong leadership, while our hands-on approach allows us to focus on creating well-managed and profitable investments for our clients: Trusted partners managing your real estate investments. Position summary Position summary: Kipling is currently looking for a Community Manager to oversee a property located in Mississauga. This is a full-time and permanent position. Reporting to the Property Manager, the Community Manager must have a service-oriented approach, excellent communication skills, be willing to work flexible hours including month-end requirements and be confident and comfortable as the building’s liaison with the residents and the community. Responsibilities Customer Service: Professionally and courteously handle all inquiries, feedback, complaints or concerns. Ensure a high level of resident relations is maintained through regular contact and proactive attention to resident needs Customer Service: Consistently focus on providing superior customer service Customer Service: Meet and interact with residents and prospective residents in a courteous and professional manner Customer Service: Foster a strong customer service culture among all staff Customer Service: Promote a strong sense of community Customer Service: Welcome and assist all residents and visitors in the office Customer Service: Answer and direct all incoming telephone calls in a courteous and professional manner Customer Service: Liaise with building staff and contract staff to resolve resident maintenance issues as expeditiously as possible Customer Service: Assist General Manager as required, including: typing, photocopying, formatting documents, telephone calls and preparing reports Customer Service: Complete other duties as assigned Leasing: Encourage appointments or viewings with all prospective resident phone calls, online registrations, emails or walk-ins Leasing: Secure appointments and conduct property and show suite tours with all prospective residents Leasing: Ensure all walk-ins are provided with a property tour, including suite showings – an appointment is not required Leasing: Engage in highest level of professional sales techniques to sell the property to prospective residents in order to obtain a commitment to lease Leasing: Follow-up with all prospective residents in order to overcome any objections, with an overall focus on obtaining a signed lease. These calls should be conducted within 24 hours of the initial contact. Leasing: Regularly inspect upcoming suite availabilities prior to showing to prospective residents Leasing: Ensure that all suites are returned to “rent ready” condition as soon as possible on becoming available Leasing: Inspect all vacant units daily to ensure suites are in optimal condition for showings/appointments Leasing: Negotiate leases to achieve optimum value for the property Administration And Reporting: Review and submit changes to leasing reports as directed Administration And Reporting: Complete and maintain a consistent and accurate traffic report and submit on a weekly basis Administration And Reporting: Register all prospective residents using Yardi or other software as required Administration And Reporting: Collect and complete all pertinent information on the lease application form and forward to the General Manager for approval; obtain the completed bank form, employment letters and cheques (or money orders) for first and last month’s rent Administration And Reporting: Complete and/or monitor online background checks, complete and execute the signing of all leases, schedules, assignments, transfers and addendum forms according to established policies and procedures Administration And Reporting: Notify all applicants of the General Manager’s decision (approved or declined) with respect to rental applications Administration And Reporting: Assemble and provide move-in packages to new residents Administration And Reporting: Coordinate reservations of elevators for move-ins and move-outs Administration And Reporting: Promote accepted applicants to join the online payment program or Pre-Authorized-Payment program (PAP) Administration And Reporting: Assist with the completion of incoming and outgoing suite inspections and document as required Administration And Reporting: Actively monitor deficiencies in suites and common areas and produce work orders as required Administration And Reporting: Ensure the voicemail greeting is clear, enthusiastic and scripted according to company policy Administration And Reporting: Ensure that the resident directory is accurate Administration And Reporting: Be flexible with lunch hours and breaks to be available to prospective residents and appointments Administration And Reporting: Responsible for office administrative duties that may include mail, courier, office supplies, invoice coding and processing and other duties to support the operations team Administration And Reporting: Maintain an orderly leasing centre with proper filing of all documentation and correspondence Administration And Reporting: Complete rent collection, striving for zero arrears each month. Ensure rents are deposited in the property account on a timely basis. Record all transactions according to established policies and procedures Administration And Reporting: Enter work orders into Yardi for existing residents when assistance is required Administration And Reporting: Utilize the property management system to record transactions and run various operating reports Administration And Reporting: Serve all legal documentation pertaining to non-payment of rent and/or further landlord/tenant process or litigation as directed Administration And Reporting: Liaise with Building Maintenance Manager on a day-to-day basis relating to building operation Administration And Reporting: Perform other duties related to leasing, marketing, and administration as required The ideal candidate for this position will have the following background: A passion for excellence in customer service delivery Post-secondary education preferred Exceptional oral and written communication skills Strong interpersonal skills Strong command of MS Office products: Word, Excel, PowerPoint and Yardi Software Detail-oriented; ability to resolve problems using facts, sound reasoning and common sense Self-starter with high degree of initiative, creativity and flexibility 3-5 years of experience in Property Management and Sales Application Question(s): Do you currently hold a RECA Property Manager licence? Kipling supports equal opportunities and invests in a diverse and multicultural work force that values individuals with unique personalities, goals, backgrounds and views. This reinforces Kipling’s culture, enhances collaboration and makes for an inclusive work environment. Benefits Dental care Disability insurance Employee assistance program Extended health care Life insurance Paid time off Tuition reimbursement Apply #J-18808-Ljbffr