Become a key player as a Solutions Design Lead, leveraging 10+ years of experience in contact center technologies. Craft innovative designs utilizing Amazon Connect to drive effective voice and routing solutions.This senior role emphasizes collaboration and solution engineering across contact center technologies. You will lead design initiatives, providing technical recommendations for standards while ensuring that solutions align with business requirements. Your expertise will focus on building reliable call routing strategies and optimizing customer journeys.Key Responsibilities:• Design and develop solutions for contact center systems• Analyze call metrics for performance improvement• Collaborate with stakeholders to define requirements• Build and maintain Amazon Connect configurations• Troubleshoot call failures and system issuesRequirements:• 10+ years in contact center domains• Proficient in Amazon Connect and call routing logic• Background in AWS services usage• Strong analytical and problem-solving capabilities• Degree in computer science or engineeringUtilize your project management expertise to elevate contact center operations and achieve optimal performance.#J-18808-Ljbffr