Champion client satisfaction as a Client Services Support Manager. Lead a dedicated team to deliver exceptional service in a technical support setting.In this growing role, you will ensure that your team not only meets response and satisfaction goals but also continuously improves their service capabilities. Your leadership will shape the future of client interactions, backed by 2-3 years in managing support teams in a SaaS organization. This is a unique opportunity to create a positive environment focused on client needs and team empowerment.Key Responsibilities:• Inspire and develop a team of support professionals• Streamline ticket management processes for efficiency• Maintain and report on customer satisfaction KPIs• Schedule comprehensive team support coverage• Drive recruitment and onboarding for new talentRequirements:• 2-3 years leading a technical support team• Knowledgeable in HTML, CSS, JavaScript frameworks• CRM experience, preferably with Salesforce• Detail-oriented with strong organizational skills• Commitment to fostering excellent client relationshipsLead your team's path to client service excellence through innovative management and problem-solving strategies.#J-18808-Ljbffr
Client Services Support Manager
Q4
, , canada, , , canada
Published 27 days ago
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