Join as a Workforce Analyst and transform guest experiences through strategic data analysis. A hybrid working environment awaits you as you enhance team efficiency and foster positive guest interactions.This critical role requires proactive management of intraday operations within Guest Services. You will produce and analyze reports, track attendance, and develop staffing forecasts to ensure continual improvement in service quality. Your insights will drive changes essential for guest satisfaction and team effectiveness.Key Responsibilities:• Generate detailed reports on operational performance• Monitor attendance and manage workforce adherence• Create forecasts and allocate staffing effectively• Analyze service team data and recommend improvements• Support leadership with relevant projects and initiativesRequirements:• At least 2 years in a similar analytical role• 3+ years experience in service or call center environments• Mastery of Microsoft Excel (level 2-3)• Strong attention to detail and problem-solving skills• Great communication and collaboration abilitiesHarness your analytical skills to make a meaningful difference in guest service operations and team dynamics.#J-18808-Ljbffr
Guest Services Workforce Analyst: Data-Driven Operational Excellence
ARC'TERYX EQUIPMENT
north vancouver, north vancouver
Published 27 days ago
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