NOUVELLE OPPORTUNITÉ GUEST SERVICES MANAGERMicrotel Inn & Suites by Wyndham Dorval, QCThe Guest Services Manager will anticipate and exceed the needs of guests and team members. They will manage and model superior customer service while controlling costs and contributing to the property’s rate and revenue strategy.RESPONSIBILITIESAct as the property manager on duty when assigned to do soTake the appropriate action to respond to guest needs and maintain positive guest relations at all timesAssist the General Manager or their designate to ensure all reporting and analysis is completed and communicated in a timely mannerParticipate in revenue management activities and monitor the PMS to ensure that all rates and applicable rate codes are loaded correctlyParticipate in site sales, sales and marketing activities and serve as a key identifier of business leads among customers and broader marketTake part in weekly/daily management meetingsAssist the General Manager or their designate in hiring staffEnsure new employees go through complete orientation and are provided with required trainingHas in place an on‑going training program for all front desk personnelAssist the General Manager or their designate to ensure that all policies, procedures, legislative requirements are followed with regard to personnel, security, cash handling, guest relations, safety, etc.Perform any additional duties or responsibilities as delegated by the General Manager or their designateLEADERSHIPEnsure all staff are working to agreed, realistic activity plans and appraised on an annual basis in line with company policyBrief and debrief staff, hold regular departmental meetings, actively encourage communication with other departments within the hotelEnsure adequate supply of materials and equipment in accordance with the departmental budgetLiaise with the General Manager or their designate in the hiring and orientation of all staffEnsure that standards of punctuality, staff appearance and dress are maintained at all times in accordance with MasterBUILT policiesEncourage teamwork and innovative ideas to develop a motivated work forceCarry out the duties of an absent staff member and/or assist in another department as necessaryEnsure all staff are competent in the safe and effective use of equipment/chemicals in accordance with manufacturer’s instructions; Ensure compliance with company and house rulesWork and communicate in a professional and ethical manner with colleagues assisting where necessaryCUSTOMER SERVICEMonitor customer service levels and coach employees with alternative methods of responding to customer requestsMonitor customer satisfaction ratings and develop plans to maintain or increase customer satisfaction as requiredSALES AND MARKETINGImplement marketing initiatives that align with hotel branding in collaboration with corporate salesIncrease visibility of the hotel by actively participating in the community and community eventsServe as a key sales lead generator for corporate salesEXPERIENCE REQUIREDMinimum of 3 years’ working experience in the hotel industry, demonstrating progression with each career move1‑2 years’ experience in a leadership capacityPrevious exposure to accounting functions such as expenses, payroll and budgetingPrevious experience with inventory managementMISSION CRITICAL COMPETENCIESAbility to demonstrate being both a leader and team playerSuperior written and verbal communication skillsExcellent customer service and interpersonal skillsAbility to set and monitor goals and provide status updates as requiredAbility to set priorities for self and others in the hotelProject planning capabilities coupled with time management and organization techniquesA fun, positive attitude with a sense of humourDESIRED EDUCATIONA High School Diploma or GED requiredA Diploma in Hospitality Management considered an assetCONDITIONS DE TRAVAILIt may be necessary to work early morning, late evening and weekendsThis position requires the ability to be flexible with working hours as you would be on call when support of a director is necessaryIt may be necessary to travel; a valid driver’s license is indispensableWorking environment is fun, determination to achieve all our obsessionsBENEFITSA competitive salary that includes bonuses and performance rewardsA flexible benefits package that supports various personal/family situationsA culture that fosters work‑life positivityA collaborative management team that is forward‑thinkingA fast‑paced environment with advancement opportunitiesAPPLY Please apply online at All internal candidates will be given an opportunity to interview and demonstrate their skills. We wish all candidates good luck and are truly thankful for those who decide to step up!#J-18808-Ljbffr