Business Consultant, Experience Management (XM) 1 week ago Be among the first 25 applicantsJoin a dynamic and engaging team that thrives on collaboration, innovation, and growth. TheBusiness Consultant, Experience Management (XM)role is an exciting, transformative opportunity to contribute to meaningful projects across diverse industries, shaping the future of technology and data management. If you’re passionate about problem‑solving, mentorship, and cutting‑edge technology, this role is for you.About Us Optimus SBR is a leading management consulting firm and an award‑winning workplace. Recognized by Great Place to Work® as one of the Best Workplaces™ in Professional Services 2024, and by Waterstone Human Capital® as one of Canada’s Most Admired Corporate Cultures™, we help organizations get done what isn’t. Our team of committed consultants swiftly takes action to deliver innovative and impactful results. We are the largest independently owned Canadian management consulting firm – a place where people and culture come first. Our market positioning is based on attracting the best people who are insatiably curious, entrepreneurial, hard‑working, and bold thinkers. Culture is everything. Period. That’s why we’ve been consistently rated one of the best places to work in North America – and are one of the fastest‑growing. We value diverse perspectives and invest in the professional development of our people. From employee‑driven initiatives to mentorship programs and leadership development opportunities, we foster an environment where everyone is supported to succeed.What’s in It for You?Opportunities for Growth: Take on leadership roles and challenging projectsInclusive Workplace: Collaborate in a diverse culture that values mentorshipFlexibility and Autonomy: Balance your professional and personal goals while delivering meaningful resultsLeadership Development: Build your skills through mentorship and coachingResponsibilitiesLead the implementation of customized XM solutionsAnalyze data using Qualtrics XM Discover and dashboard toolsDeliver actionable insights to improve client experiences and operationsIntegrate data with systems via SFTP and REST APIsUtilize tools like StatsIQ, TextIQ, Excel, PowerPoint for analysisTrain and support client teams on XM platformsStay up to date on industry trends and best practicesDesign dashboards/reports for client experience programsManage project timelines, deliverables, and budgetsContribute to the life and culture of Optimus SBRQualifications5+ years in consulting, data analysis, or related rolesBachelor’s in Business, Data Science, Marketing, or related fieldExperience with Qualtrics XM Discover or similar platforms preferredFamiliarity with call center operations is an assetSkilled in Excel, Power BI, PowerPoint, Google Sheets/SlidesDAX and JSON knowledge is an assetStrong communication, teamwork, and problem‑solving skillsAdaptable, detail‑oriented, and solution‑drivenAccommodation We are committed to ensuring that our recruitment process is inclusive and accessible to everyone. If you require any accommodations to remove barriers and fully participate in the interview process, such as accessible meeting rooms or captioning for virtual interviews, please let us know. Your needs will be met with respect and confidentiality.Submit your application with your resume today! While we appreciate all applications, only selected candidates will be contacted for interviews.#J-18808-Ljbffr