Formation Insurtech Manager (Bilingual) About Acturis Canada Acturis est l'un des principaux fournisseurs de logiciels en tant que service pour l'assurance générale. Fondée en 2000, notre entreprise a connu une croissance exponentielle au cours des 20 dernières années. À ce jour, plus de 95 000 personnes, dans plus de 40 pays, utilisent les solutions d'Acturis pour mener à bien leurs activités, et notre plateforme gère plus de 17 milliards de dollars de transactions chaque année. En travaillant en étroite collaboration avec les courtiers, les assureurs et les MGA, nous avons contribué à créer et à façonner le marché de l'assurance d'aujourd'hui. En 2019, nous avons lancé notre système au Canada avec des opportunités passionnantes de croissance sur un nouveau marché et notre siège social canadien est basé à Victoria, en Colombie-Britannique. Acturis is a leading Software-as-a-Service provider for general insurance. Founded in 2000, we have grown exponentially over the past 20 years. To date, more than 95 000 individuals, in over 40 countries, use Acturis solutions to power their business, and our platform manages over $17bn worth of transactions every year. By working closely with brokers, insurers, and MGAs, we have helped to create and shape the insurance market of today. In 2019 we launched our system in Canada with exciting opportunities for growth in a new marketplace and our Canadian head office is based in downtown Victoria, BC. At Acturis we invest in recruiting, developing and promoting talent . With us you will: Work with a talented, motivated and friendly group of like‑minded colleagues Learn how to combine innovation and technology to create new business models from a management team led by two former McKinsey partners Be supported and encouraged to develop your skills and knowledge through structured training and coaching from experienced colleagues Receive written constructive performance feedback and encouragement every quarter so that you know how to improve – you have no idea how unusual this is! Be given real responsibility for your own projects as soon as you are ready Why Join the Acturis Team? Receive a competitive salary and annual performance-based reviews 20 paid holiday days each year, increasing to 25 years over 5 years of service 100% employer paid benefits after three months on the job Be eligible to participate in annual bonus and company share incentive schemes depending on performance and seniority Remote within Canada The Position As an Insurance Technology (Insurtech) Training Manager in our Sales and Customer Experience vertical, you will work to provide nationwide system training to our new and existing customers. You will be given early responsibility for discrete projects and will receive structured feedback 3 times a year. The salary range for this position is between $65,000.00 and $85,000 . What do the first three months on the job look like? You will receive structured targets, regular feedback and an annual performance review. You will also follow a clearly defined career path that recognises personal development and contribution to the company. Responsibilities Providing consultancy to existing customers to improve their system use. Developing training materials to coincide with system upgrades. Designing bespoke training courses to cater to individual client needs. Developing colleagues by conducting application training for new joiners and internal workshops when required. Proactively managing your workload between training sessions. Promoting best practice on the application at all times. Training Acturis believes that a mix of internal and external training allows colleagues to develop rounded skills: New joiners receive concentrated initial training and close mentoring Colleagues are encouraged to complete industry standard training in relevant topics More senior colleagues can attend courses funded by the company The Acturis management team run training sessions to pass on experience and best practice Candidate Profile 2 or more years of experience as an insurance broker or using Broker Management Systems in Canada Fluent in both English and French to effectively connect with clients across the nation Outstanding communication skills and patience when explaining processes to users with a diverse range of abilities. A logical approach to providing multiple solutions to client issues. The ability to quickly learn and adapt to functionality changes and new concepts. Flexible approach to scheduling and delivery to accommodate high priority changes to projects. The ability to work autonomously with high levels of proactivity, initiative and motivation. Although most training will be conducted virtually, be prepared where required to travel across Canada to deliver training to new and existing customers. What happens next? Think you’ll be a great fit for the Acturis Canada team? Here are what next steps could look like after you apply: A member of our recruitment team will reach out to you to schedule a 30‑minute online assessment. A People Operations representative will schedule an introduction call. You will be invited to participate in two additional interviews with our Managing Director and Training Manager. A personality assessment will be completed. References will be contacted and an offer will be sent your way! Acturis believes diversity drives innovation. We know that diversity also feeds success, so we are proud to be an equal opportunity employer. Acturis is committed to providing an accessible recruitment and selection process. Should you require an accommodation in any part of the process, please contact #J-18808-Ljbffr