Founded in 2017, TripArc is a $750 million privately held company that powers the top travel agencies and tour operators in North America. Our expansive and growing network provides seamless access to a comprehensive range of travel options and services worldwide, with over $750 million in transactions annually – all at the industry’s best rates. As an industry leader in technology, purchasing, finance, HR and marketing, we deliver solutions to travel professionals in the most effective way possible. With deep experience partnering with two leading luxury brands – Kensington Tours and Travel Edge – TripArc has real insight into the needs of tour operators and travel agencies today. TripArc’s goals are simple: to make our network of over 1,400 travel entities more profitable and efficient, and to help them create truly unique travel for their clients. TripArc connects travel advisors to a broad network of air content sourced through Global Distribution Systems (GDSs), New Distribution Capability (NDC) channels, and air content aggregators. Air supply is fragmented across legacy GDS pipelines, direct‑connect carrier APIs, and newer NDC offers – each with distinct fare construction rules, ancillary models, and ticketing requirements. TripArc aggregates this content through a centralized integration layer, normalizing fares, schedules, ancillaries, and booking flows into a consistent format that advisors can shop, price, and ticket through the platform. Key Responsibilities Conduct needs assessments with internal stakeholders – including the Senior Product Manager, Solutions & Support, and Procurement – to identify business requirements and translate them into features or user stories. Maintain and extend the current Air shopping experience on existing platforms. Evaluate new carrier, GDS, NDC, and consolidator offerings; identify gaps between them. Collaborate with architects and technical leads on design patterns, performance tuning, and resilience considerations. Translate air‑specific concepts – fare construction, branded fares, ancillaries, PNR/booking record handling, ticketing, voids, refunds, and exchanges – into clear requirements the development team can implement. Determine scope and prepare requirements documents for key projects to ensure business and technical requirements are understood and accepted by stakeholders. Create and manage the Product Backlog, including prioritization, grooming, and communication to the pod ahead of all Scrum ceremonies. Write acceptance criteria and user stories with sufficient technical detail to eliminate ambiguity for the development team. Prepare functional diagrams outlining system capabilities and processes. Liaise with external carrier, GDS, NDC, and consolidator partners on offering availability, onboarding requirements, and technical queries. Coordinate with the Solutions & Support team and other internal stakeholders to ensure integration changes are understood and supportable. Investigate and analyze problems, business processes, and requirements in order to recommend appropriate solutions. Document system problems, integration decisions, and resolutions for future reference. Support the product roadmap process and long‑term integration planning. Prepare and facilitate planning and refinement ceremonies within the Scrum team. Use tools such as Postman to test and validate API endpoints and responses prior to handing off to the development team. Review and contribute to OpenAPI/Swagger specifications in support of integration design decisions when appropriate. Key Skills / Experience Bachelor’s degree in Business, Information Science, Computer Science, or a related field; a combination of education and suitable work experience will be considered. 3–5 years of experience in a Product Owner, Technical Business Analyst, or similar role. Ability to read and interpret REST API documentation and map responses against an internal data model. Experience using Postman or equivalent tooling for API testing and validation is a plus. Working knowledge of OpenAPI/Swagger specifications. Exposure to travel booking tools, GDSs (Sabre, Amadeus, Travelport), NDC, or air consolidators is highly preferred. Strong backlog management and prioritization skills with experience facilitating Scrum ceremonies. Ability to communicate technical concepts clearly to both technical and non‑technical stakeholders. Skilled in structured business analysis on medium to large integration projects. Excellent organization, planning, written, and verbal communication skills. Experience in the travel industry is an asset; equivalent experience in e‑commerce, logistics, fintech, or marketplace platform integration will also be considered. Cultural Fit Thrives working in a technology and KPI‑driven organization. Can thrive in an entrepreneurial environment. Highly functional in a fast‑paced, constantly changing workplace – building plans through iterations based on what is and is not working. Ability to build trust and work through conflict both upwards and downwards. We provide a competitive compensation package with a strong pay‑for‑performance rewards approach. Employees have the opportunity to participate in incentive programs and compensation tied to business and individual performance. The expected compensation budget for this position is up to $100,000 CAD. The actual compensation may vary depending on local market conditions, geography, and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application. #J-18808-Ljbffr