CUSTOMER SERVICE SPECIALIST Why Convoy Supply? Growth Opportunities: We believe in developing our people and offering them the chance to advance. Teamwork at Its Best: Success isn’t just about individual effort – it’s about what we achieve together. Commitment to Safety: Your well‑being is a top priority, every day. Comprehensive & Competitive Benefits: Robust benefits package designed to support you and your family’s health and well‑being, and peace of mind, which also include: Employee Assistance Programs and Telemedicine Services Retirement saving plans Employee referral bonuses Paid training and development Paid time off (vacation, sick time and company‑paid holidays) Short‑ and Long‑term disability coverage Position Summary If you know anything about the construction business, you know that getting the right products to the right site on time and safely is the benchmark of success. It is both challenging and rewarding work. We are Team Convoy, we are a distributor of construction materials, we supply roofing, building envelope and below grade materials and we want folks with great people skills on our team because, in the end – people make all the difference. We’re looking for self‑sufficient, motivated CSS for our Kelowna location at 125 Adams Road who want to help us expand our fast‑growing business. Responsibilities Process customer transactions such as orders, quotes, and/or returns Coordinate delivery and/or pick up of customer orders with the operations team Educate customers on different products and their applications Generate, place, and confirm purchase orders with suppliers Receive payment for merchandise or services sold and log sales into the computer; responsible for payments received and adhering all administrative and accounting related procedures Participate in the physical inventory of warehouse materials Requirements Experience assisting customers with product procurement - preferably in the building supply and/or construction industry Problem solving skills with a natural ability to respond quickly and accurately to inquiries, handle a fast‑paced environment, and keep a sense of humor Excellent communication skills (both written and oral) Excellent decision making and ability to take initiative Well organized, strong attention to detail Must be a respectful team player #J-18808-Ljbffr