Overview This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range CA$60,000.00/yr - CA$80,000.00/yr Direct message the job poster from Insight Global Responsibilities and qualifications 3+ years of experience in a customer success, account management, or a client-facing role Proven ability to communicate with C-suite stakeholders and manage enterprise-level relationships Confident leading presentations with the ability to control a room and tailor messaging to diverse audiences Comfortable navigating challenging conversations, providing strategic solutions, and maintaining client trust Strong Excel skills including pivot tables and VLOOKUPs to track client data Highly organized and proactive, with a track record of managing multiple accounts simultaneously Ability to collaborate with cross-functional teams Nice to Have Skills & Experience Background in an agency environment Prior experience as an account executive or account manager role Understanding of agency workflows, design principles and the customer lifecycle Job Description Insight Global is seeking a Sr. Customer Success Specialist to join a rapidly growing SaaS company that specializes in creative automation and brand content management. This is a client-facing, high-impact role responsible for managing and growing relationships with strategic enterprise accounts. The ideal candidate will be a strong communicator, confident in executive settings, and capable of driving adoption, presenting insights, and resolving complex client needs with professionalism and empathy. Seniority level Mid-Senior level Employment type Full-time Job function Business Development and Customer Service Industries: Technology, Information and Media Get notified about new Customer Success Specialist jobs in Toronto, Ontario, Canada . Related roles Customer Support Specialist (Remote - Full Time or Part Time) — Toronto, Ontario, Canada CA$70,000.00-CA$80,000.00 Customer Support Specialist (Healthcare Saas) Customer Support Specialist, Infinity (Remote) Client Success Manager (Toronto-based - Remote) Senior Associate Customer Success Manager Client Success Manager (1-year contract) Customer Success Specialist, Fiix Software #J-18808-Ljbffr