Job Description The General Manager under the direction of the Regional Director will be primarily responsible for the overall operations of the hotel, including budget development, approval of expenses, establishing service standards, departmental meetings, supplier relations, and responding to customer complaints to ensure an enjoyable visit. Core Competencies Accountability Communication Critical Thinking Decision Making Leadership Negotiation Planning and Organizing Problem Solving Resource and Fiscal Management Service Orientation Teamwork Job Duties Assume overall responsibility for the operations of the hotel. Establish the financial and service standards for the hotel. Direct the focus of the Sales Department. Contribute to the development of the organization’s vision and strategy to guide the organization and ensure cooperation across departments. Monitor departmental performance against goals and take corrective action when necessary, including implementing cost‑saving measures as required. Provide vision and leadership to staff members and encourage the growth and financial viability of the company. Provide written and verbal reports on organizational activities on an ongoing basis, and as requested from time to time. Allocate material, human and financial resources to implement organizational and departmental policies and programs; establish financial and administrative controls; formulate and approve promotional campaigns; and approve overall human resources planning. Schedule staff and work activities. Supervise, and provide advice, support, guidance and direction to staff; monitor staff performance on an ongoing basis, conduct annual performance reviews, discipline and terminate staff as required. Liaise with outside vendors and negotiate service prices/contracts. Prepare budgets and monitor expenses. Answer customer questions regarding policies and procedures; deal with customer complaints and comments; address and troubleshoot problems and concerns. Inspect property and services to ensure compliance with licensing laws, health and safety and other statutory regulations. Inspect hotel for cleanliness and appearance; supervise maintenance, supplies, renovations and furnishings. Coordinate front-office activities and resolve problems. Develop advertising strategies and campaigns. Participate in community affairs and maintain a positive public image for the hotel, including representing the hotel at tourism and business associations. Perform other duties as assigned. Requirements Minimum of 2 years Hotel General Manager experience, or 3‑4 years experience as Sales or Rooms Division Manager. Diploma or Degree in Hotel/Restaurant Management is an asset. “Hands‑on” Management style. Exceptional Leadership skills. Commitment to exceeding Guest expectations. Computer literate with knowledge of various computer applications including Microsoft Office Suite (Excel, Access, Word, PowerPoint) and Hotel PMS’s. Superior written and verbal communication skills. Excellent organizational and time‑management skills with the ability to set priorities for self and others. Ability to develop and motivate staff to achieve challenging goals. Perks Rewards & Recognition. Discounted Hotel Stays for Team Members and Family & Friends rates. 25% discount at restaurants for up to 6 people. Discounted passes/lift tickets at Grouse Mountain and Revelstoke Mountain Resort. Ongoing employee events, incentives & recognition. Growth Opportunities – Career Advancement starts from within. Dedicated Training Program. Employee Assistance Program (EAP) – Free mental health support, legal & financial counselling. Refer a friend or family and earn money. Group life insurance, extended health, dental, vision care. Complimentary stays. RRSP matching. Milestone rewards. Tuition credit program. Sandman Hotel Group is an equal‑opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The organization does not discriminate based on disability, veteran status or any other basis protected under federal, provincial or local laws and takes seriously its obligations under the Human Rights Code. #J-18808-Ljbffr