A career as a fraud prevention officer at National Bank, means you'll be using your analytical skills and decision-making skills to manage fraud risks on a day-to-day basis. In this role, you'll work jointly with different teams to ensure continuous improvement in performance. Answering calls and contacting our customers Make appropriate decisions to reduce fraud losses. Provide insights to help our teams continuously improve our performance Perform secondary analysis on fraud investigations. Your team: The centre is open 24 hours a day, 7 days a week. You will work in a full-time position of 37.5 hours per week. You must be available to work from 7:00 a.m. to midnight from Monday to Sunday. Join our team, where we value people who are curious, willing to get involved and above all passionate to help our team progress in achieving our mission, which is to reduce the impact of fraud and make a positive impact on people's lives. Your start consists of on-the-job training that will allow you to experience the environment of a call center and get to know your teammates. You will have the opportunity to evolve in a human organization that cares about the well-being of its employees and that values professional development. Prerequisites: High school diploma holder Experience in a fraud prevention and detection position, ideally related to payment cards Knowledge of current trends in bank and consumer fraud Experience in customer service Knowledge or experience in a call center setting #J-18808-Ljbffr