Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work. Job Summary Equinix Operations Data Infrastructure Monitoring (ODIM), an organization within Global Operation Excellence at Equinix. ODIM provides support and maintenance for multiple monitoring platforms within the business. ODIM engineers will investigate and resolve data quality issues in the system, provide support to internal users and projects using the information contained in the system and work within the system to identify energy‑efficiency improvement opportunities. Responsibilities Respond to internal customer requests for information arising from their use of IBX SmartView. Interact with operation engineers at each IBX location to be cognizant of maintenance and operations that may cause unusual operating conditions. Verify the accuracy of data presented in IBX SmartView and supporting systems. Troubleshoot all elements of the control system, including field devices, controllers, network components and software systems as necessary to resolve data quality issues. Provide support for equipment additions, changes and deletions within the system. Assist in the design of new features that improve usability of SmartView. Maintain and develop training materials for internal and external users. Provide training to internal and external users. Act as a subject‑matter expert for the IBX SmartView system. Utilize SmartView to identify operational‑efficiency improvement opportunities and work with the regional and IBX engineering teams to implement solutions. Update the system configuration in response to infrastructure equipment additions, moves, changes or deletions. Utilize safe working practices at an expert level (e.g., can apply procedures for lockout/tagout, can explain MSDS, etc.). Evaluate and assure safe working practices of others; interact with other engineering disciplines. Problem Solving Consistently solve complex, cross‑functional issues requiring independent action and a high degree of initiative. Make recommendations for system‑level enhancements to eliminate potential problems. Test suitability of components for deployments. Internal/External Contact Contribute to mentoring junior team members. Consult with internal and external project team members. Communicate at an expert level, including cross‑functional SOP development and relevant technical writing. Effectively communicate with both internal teams and Equinix customers. Technical Expertise Possess expert controls system knowledge. Be a subject‑matter expert to others in and outside of the group. Have extensive knowledge of multiple facets of controls engineering. Test suitability of components or action plans for deployments. Training Acquire knowledge by expanding experience with systems, vendor training, participation in industry groups or meetings, and shadowing others. Be a subject‑matter expert with many systems and train others inside and outside of the group. Qualifications Demonstrate experience in control system design, operations, maintenance, and project planning with emphasis on controls. Be capable of reviewing power reports and providing guidance on data correction. Have advanced building management system (BMS) or energy management system (EMS) operation skills. Understand electrical topologies commonly found in data centers. Interpret system control strategies and architecture using Sequence of Operation (SOO), P&ID drawings, SAMA diagrams or equivalent. Maintain excellent troubleshooting skills. Know BACnet, Modbus and OPC communication protocols, including definition, implementation strategies and troubleshooting; be experienced with data collection and conversion software such as Kepware, Matricon, TopView, OSISoft Pi. Identify and implement operational‑efficiency improvement initiatives (desired). Personnel may be required to travel if needed. Targeted Pay Range United States – Ashburn Office (AEO): 130,000 – 194,000 USD / AnnualUnited States – Frisco Office (DAF): 118,000 – 176,000 USD / AnnualUnited States – Dallas Infomart Office (DAI): 118,000 – 176,000 USD / AnnualUnited States – Chicago Office (CHO): 130,000 – 194,000 USD / AnnualUnited States – Tampa Office (TAO): 118,000 – 176,000 USD / AnnualUnited States – Atlanta Field Office: 118,000 – 176,000 USD / AnnualUnited States – New York City Office (NYO1): 130,000 – 194,000 USD / Annual Equinix Benefits As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. Employee Assistance Program: An employee assistance program is available to all employees. US Benefits:• Insurance: You may enroll in health, life, disability and voluntary plans designed for you and your eligible family members.• Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future.• Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms. Canada Core Benefits:• Insurance: You may enroll in healthcare coverage that complements provincial healthcare, along with life, disability and optional benefit plans designed for you and your eligible family members.• Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: DCPP, RRSP and TSFA.• Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion. Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an affirmative‑action employer. All qualified applicants will receive consideration for employment without regard to unlawful considerations of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy/childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political/organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. We use artificial intelligence in our hiring process. Learn more here. This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization. #J-18808-Ljbffr