*Bilingual Customer Care Representative — 100% Remote Join to apply for the *Bilingual Customer Care Representative — 100% Remote role at Recruit Action inc. *Bilingual Customer Care Representative — 100% Remote 3 weeks ago Be among the first 25 applicants Join to apply for the *Bilingual Customer Care Representative — 100% Remote role at Recruit Action inc. Bilingual Customer Care Representative — RemoteExciting remote opportunity in the insurance industry for a bilingual professional with strong administrative and communication skills. Support disability program operations, manage client intake, and deliver top-tier service across Canada. Flexible shifts, national scope, and potential for extension.What is in it for you:• 12-month contract with the potential for permanent employment.• Full-time position: 37.50 hours per week.• Weekday schedule with occasional overtime may be required.• Rotational shifts between 8:00 AM and 8:00 PM EST.Responsibilities:• Conduct verbal intake of referral information from clients.• Respond to calls and emails from plan sponsors and plan members.• Process new referrals and file closures in the case management system.• Manage incoming mail, faxes, invoices, offsite files, and file copy requests.• Provide administrative support including preparing template letters, updating data, and managing office supply needs.• Assist with basic client reporting and ad hoc projects.What you will need to succeed:• Post-secondary education.• 2+ years of experience in administration, clerical work, or a related field.• Previous experience in a high-paced customer service environment.• Bilingual in English and French to support clients in both languages.• Excellent written and verbal communication skills.• Proficiency with Microsoft Office Suite (Excel, Word, etc.).• Strong customer focus with active listening skills.• Ability to investigate, resolve issues, and follow through with clients.• High attention to detail and accuracy.• Strong organizational and time-management skills.• Ability to work both independently and collaboratively in a fast-paced environment.• Nice to Have: Familiarity with medical terminology.• Nice to Have: Background in IT support or experience in an information center.• Flexibility required based on business needs.• Occasional overtime may be required.Why Recruit Action?Recruit Action (agency permit: AP- ) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.# MFCJP Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Customer Service Industries Insurance Referrals increase your chances of interviewing at Recruit Action inc. by 2x Sign in to set job alerts for “Customer Care Representative” roles. Customer Experience Associate- Liberty Village, 18.75 hours/week Customer Experience Associate - Warden & Bamburgh Branch (22.50 hours/week) Customer Experience Associate - Bayview & Wellington Branch (22.50 hours/week) Customer Experience Associate - Markham Business Banking Centre (30 hours/week) - CONTRACT Customer Service Specialist (F0H) - Liberty Village Customer Experience Associate - Bovaird & Highway 10 Branch, Brampton (15 hours/week) Customer Experience Associate - Weston Road & Rutherford Br, Woodbridge (22.5 hours/week) Customer Experience Associate - Future Opportunities- Toronto West Customer Service Representative (Part Time) Customer Service Representative (6-month Contract) Customer Experience Associate - Future Opportunities - Greater Toronto Area Customer Experience Associate - Future Opportunities in Mississauga South We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr