Summary The Billing Manager position will lead the billing team for a segment of the Bell Business Markets customer base, focusing on process improvement, cost reduction, and employee and customer satisfaction. Key Responsibilities Lead or assist continuous improvement activities relating to billing that drive improved timeliness, accuracy, compliance, and discipline to achieve departmental goals. Support the team with conflict resolution related to billing requests and assure timely resolution. Establish and monitor key metric targets and help the team exceed monthly billing goals. Build business relationships with internal customers to minimize billing errors and mitigate risk while supporting sales growth. Partner with Sales and extended account teams to coordinate actions for customers according to corporate strategy. Analyze large and complex data sets to support billing decisions. Demonstrate initiative, leadership, and continuous learning. Make decisions and delegate responsibilities. Learn quickly and juggle multiple projects and priorities. Develop external customer relationships to facilitate dispute and billing issue resolution. Monitor billing performance against quality and productivity standards, completing monthly trends. Ensure billing and credit policies are adhered to and updated to mitigate financial risk. Oversee the credit adjudication process. Develop, motivate, and coach staff to meet departmental performance goals while encouraging growth and engagement. Participate in billing team initiatives. Critical Qualifications Experience managing invoicing operations with a team of 10 or more. 3–5 years of data‑driven experience in related domains. Excellent written, verbal, and presentation communication skills; ability to influence stakeholders. Exceptional analytical and problem‑solving skills. Strong time‑management and multitasking ability. Change‑agent mindset with vision and execution expertise. Intermediate to advanced proficiency in Microsoft Office Excel and PowerPoint. Bilingual proficiency in French and English (French required for Quebec positions). Preferred Qualifications Telecommunications background with knowledge of Bell billing systems. Knowledge of Bell Canada products and services (IP, broadband, ATM, legacy services, etc.). Position Details Job Type: ManagementJob Status: Regular - Full TimeLocation: Canada, Quebec, MontrealWork Arrangement: Hybrid (minimum 3 days in office per week) Benefits Competitive salary and broad benefits package including medical, dental, vision, and mental health coverage; 35% discount on Bell services and exclusive partner offers. #J-18808-Ljbffr