Drive AI adoption and customer success in Canada as Director at Thomson Reuters. Spearhead strategy and foster customer growth while developing your team.As the Director of AI Customer Success, you will be instrumental in defining the strategy that enhances customer value from Thomson Reuters' AI solutions. This leadership role encompasses developing a committed team while maintaining crucial relationships with high-profile Canadian clients. Your focus on AI innovation and market insight will guide the company's growth and customer retention efforts.Key Responsibilities:• Formulate and implement a national customer success strategy• Mentor and develop a team for optimal performance• Serve as the main point of contact for key customer accounts• Promote AI use case development and workflow integration• Oversee customer satisfaction and identify growth opportunitiesRequirements:• Leadership experience in customer success management required• Legal industry background, with extensive experience preferred• Strong knowledge of AI applications in technology• Strategic thinker with a history of driving customer success• Excellent interpersonal and relationship-building skillsJoin Thomson Reuters to elevate AI customer success with your expertise and innovative leadership.#J-18808-Ljbffr
Canadian Director Of Ai Customer Success
REFINITIV
toronto, toronto
Published 19 days ago
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