Field Implementation Consultant Reporting to the Team Lead, you will oversee the entire customer onboarding process, serving as the primary point of contact for customers and ensuring successful implementation from start to finish. Travel is required: you must possess a valid passport, driver’s license, and have access to a vehicle for up to 60% of the time. Responsibilities Act as the implementation’s technical main point of contact. Provide remote and in-person implementation and support to customers across all of North America. Deliver remote and onsite implementation and technical support services to customers who purchased a field package. Manage your own segment of customers through the onboarding process and ensure timely completion. Communicate consistently with customers regarding the status of the implementation and send reminders of upcoming training dates. Update customer records in the CRM and other web-based tools to reflect project updates and timelines. Collaborate closely with internal and external resources to complete project-related tasks such as hardware installation and software integrations. Use consistent troubleshooting techniques to quickly identify the source of customer issues and provide prompt and appropriate solutions. Work with other members of the Launch Services team, as well as the Manager and Team Lead, to handle day-to-day situations and improve customer experiences. Ensure high customer satisfaction ratings. Qualifications Tech-savviness and genuine interest in technology advancements, especially as it pertains to hardware and software. Strong knowledge of the Golf Industry. Intermediate knowledge of network infrastructures in a business environment. 3+ years of customer service experience in a technical support role. Excellent verbal and written communication skills in English; fluency in English is required for a global company. A polished presentation with impeccable people skills, able to work with C‑Level executives in person. Ability to handle multiple implementation projects at various phases in their customer journey. Customer-focused attitude and proven troubleshooting skills. Ability to manage technical escalations of at‑risk accounts and identify growth opportunities. Flexibility to travel approximately 60% of the time. Preferred Experience (but not required) Experience with the Retail, Hospitality or Golf industries. Technical background in POS, SaaS, networking, or software. Understanding of the sales cycle and customer journey in a SaaS environment. Experience with HubSpot or ChurnZero. Benefits Flexible work environment that empowers you to do your best work. A culture that celebrates performance. The chance to make an impact in a team that is both large enough for career growth and lean enough for your voice to be heard. Career-defining opportunities. Flexible paid time off and remote work policies. Equity options. Contributions to a pension plan. Training opportunities to grow your skills and career. Health and wellness credit. Time off to volunteer and give back to your community. Interest groups, employee‑led networks, and social committees. Computer purchase program for a personal MacBook. Enhanced parental leave. Other benefits as described. Equal Opportunity Employer Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier‑free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. #J-18808-Ljbffr