We are seeking a highly motivated Electronic Trading Application Support Analyst to join the EES (Electronic Execution Services) team, supporting Citi’s Futures Execution Technology and Businesses globally. The purpose of this role will be to provide the first line of support to both external & internal customers on Citi’s Futures trading platforms, onboard clients on e-trading platforms, perform trading related maintenance activities, and liaise with the business and technology groups in managing the customer experience and relationship. Successful candidates will join the global EES team working alongside respective sales groups to provide a high-level service across internal and external applications. The candidate will also be focused on driving forward key efficiency initiatives towards customer onboarding experience. Responsibilities Proactively work to minimize support queries, analyze the root cause of issues and understand the business and processes impacted on behalf of the team Conduct assessments to improve existing procedures and drive automation of processes Maintain a high-level of service for traders and internal / external clients and act as primary contact for the team covering trading setups and administration. Collaborate effectively with colleagues globally, sharing information and knowledge effectively Provide a world class support service to a geographically diverse user base Strong process awareness and ability to manage day‑day requests, queries, issues/problems and customer escalations under pressure Ensure all issues are tracked and work closely with business development managers to prioritize resolution Collate customer feedback and experience and translate them into new initiatives over process and system optimization Embrace the values by upholding and exemplifying the values in daily interactions with internal and external clients Monitor the quality and impact of implemented processes/initiatives and recommend changes/enhancements, if any Develop expertise in the relationships between clients, sales and technology teams Develop in-depth knowledge of the fundamentals of Futures/Listed Derivatives business Communicate complex technical and functional issues to business users in a language they understand Run management meetings to report on projects, status and key challenges. Qualifications 5+ years relevant years of experience Clear understanding of Listed Derivatives market structure and underlying products, trading concepts, including the front to back understanding of trading lifecycle-Execution, Allocation, Clearing & Settlement process, working experience in onboarding & administering electronic trading (e‑Trading) users, administering trading limits, monitoring client execution flows & system alerts would be highly preferred Experience in e‑Trading Client Services or associated Operations group in a high availability/mission critical environment Demonstrated ability to efficiently problem solve in time critical scenarios Previous experience/knowledge of supporting a Futures trading business preferred Experience and/or knowledge of financial & banking industry is a plus Skills Strong communication skills Effective written and presentation skills Understanding of client trading architecture is preferred Experience in data analysis and MIS reporting is preferred Knowledge of foreign languages will be an added advantage but not essential Competencies Ability to work at strategic and tactical operational levels Exceptional interpersonal and communication skills Ability to promote positive work relationship Ability to think clearly, analyze and resolve problems with good judgment Display a flexible attitude to work and a great team player Understand criticality and concepts of information security Education Bachelor’s/University degree or equivalent experience Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. #J-18808-Ljbffr