401(k) matching Paid time off Schedule / Expected Work Hours: Ability to work flexible hours, including evenings, weekends, holidays Hours of Operation: Monday-Saturday 9am-8pm, Sunday 10am-7pm Job Summary The Assistant General Manager provides leadership and mentorship to the Experience Guide team while ensuring the facility runs seamlessly, serving as the acting manager in the absence of the General Manager. Responsibilities Serve as a professional ambassador for the brand, leading by example in sales and guest service. Act as manager in their absence by addressing guest service complaints and concerns. Maintain excellent attendance and ensure accountability for transactional corrections and follow‑up. Assist in training new Experience Guides and provide shift coverage during absences. Act as a liaison between Experience Guides and the Leadership team, sharing suggestions and concerns. Collaborate with Leadership during regular meetings to drive improvements and support facility needs. Attend and actively participate in all necessary staff training sessions and meetings. Report to the Experience Guide Supervisor and General Manager or acting manager, work closely with team members to establish individual and team performance goals; monitor progress and adjust strategies to ensure alignment with company objectives. Provide ongoing coaching and feedback to team members to help them develop their skills, achieve targets, and grow within their roles. Lead by example in delivering exceptional guest service and driving sales performance; foster a positive, high‑energy environment that enhances the guest experience. Develop and manage efficient work schedules to ensure appropriate staffing levels, maintaining a balance between operational needs and team well‑being. Effectively resolve guest concerns and complaints, turning potentially negative experiences into positive outcomes, ensuring guest satisfaction and loyalty. Qualifications Sales and service‑related experience. Ability to be efficient and detail‑oriented in a fast‑paced environment. Key‑holder and/or lead/supervisory experience preferred. Enthusiasm and excellent guest service skills. Strong communication skills, including active listening, empathy, and subject‑matter expertise for all things related to the brand. Problem‑solving and troubleshooting skills. Team player. Compensation $18.00 - $21.00 per hour #J-18808-Ljbffr