Join as a Team Leader to optimize call center operations and team effectiveness. Collaborate with Appointment Coordinators and focus on performance metrics.In this role, you will manage daily operations and coaching for a team dedicated to customer satisfaction. Your leadership will ensure that team members meet production goals through effective feedback and support. You'll work closely with multiple teams to drive collaboration and improve the overall customer experience within the BDC.Key Responsibilities:• Evaluate performance and implement coaching strategies• Foster a supportive and communicative team environment• Ensure effective training and cross-training of staff• Conduct quarterly performance discussions for team members• Lead daily objective assignments based on performance metricsRequirements:• 5–10 years of Contact Center experience• Prior leadership experience preferred• High School diploma or equivalent required• Strong communication skills are essential• Proficient in Microsoft Office Suite applicationsMaximize team potential in the BDC and elevate the customer experience through focused leadership and effective coaching strategies.#J-18808-Ljbffr
Call Center Team Leader For Bdc
VALSOFT CORPORATION
, nb, canada, , nb, canada
Published 27 days ago
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