About Us Zensurance is redefining commercial insurance for Canadian businesses. As a leading InsurTech, we make getting the right coverage simple, fast, and accessible through a digital-first experience. Our platform combines advanced technology with deep industry expertise to deliver tailored insurance solutions that help businesses thrive. Zensurance has been recognized for its rapid growth and industry impact: Deloitte’s Technology Fast , 2024, 2025) Deloitte’s Technology Fast , 2025) Top Insurance Employers (2022) At Zensurance, we value ownership, collaboration, and innovation. Our team thrives on solving complex challenges, challenging the status quo, and making a real impact in an industry ready for change. If you're looking to build something meaningful in a fast-growing, customer-focused company, we’d love to hear from you! The Role We're looking for a Senior Manager (known internally as a Practice Leader) to join our leadership team and help build out the Accounts team within the Sales department at Zensurance. In this role, you'll oversee all aspects of our Commercial Insurance Accounts and own the processes and customer experience to support a fantastic customer journey. Reporting to the Sales Director, you'll be leading a team of leaders, focusing on “coaching the coach” to elevate our management standards. You'll bring a deep customer service background to lift the skills of the entire department. Responsibilities Coaching the Coach: Develop the leadership and coaching skills of your Team Leads to ensure they are effectively supporting and growing their own teams Service Excellence: Use your strong customer service background to set a high bar and lift service standards across the Accounts department Continuous Learning: Focus on your own growth and inspire others to keep learning and developing Operational Leadership: Own and lead high-visibility forums including Monthly Business Reviews and Town Halls for groups of 50+, ensuring clear communication and alignment across the department Performance Management: Work with HR to manage and exit low performers, and teach leads how to navigate these processes effectively Empowering Teams: Build up colleagues and inspire them to tackle challenges beyond their perceived limits Performance Results: Drive performance to exceed targets through impactful team meetings and performance plans Talent Development: Assist in onboarding and training of new talent to set them up for success from day one Growth Strategy: Design and drive upsell and cross-sell campaigns to boost top-line growth Operational Excellence: Own process improvements and documentation to improve the customer experience and retention Customer Journey: Map out and improve the customer journey to elevate satisfaction as measured through Net Promoter Score Requirements Insurance Expertise: 4+ years of experience in commercial insurance Leadership Background: 8+ years in an insurance management role Leading Leaders: Experience in a "+leader of leaders" role with mentoring and developing management-level staff Service Background: Strong background in high-level customer service with a track record of improving team-wide service metrics High-Velocity Environment: Experience leading teams in fast-paced, high-stakes environments Strategic Growth: Ability to drive process improvements and deliver growth in line with business goals and KPIs Licensing: A valid RIBO license is required Industry Designations: CIP, CRM, or CAIB designations are preferred but not required Compensation At Zensurance, we hire for talent and potential. The total cash compensation range including OTE for this role is $117,000, with a top earning potential of $142,000. The annual base salary range is a nationwide market range and represents salaries across the country. Actual salary will depend on the scope, complexity, location, and candidate qualifications. Employees may also be eligible for performance-based incentives. Join Our Sales Team We believe sales is about building relationships, providing value, and growing together. Here's what makes our team special: We Fuel Your Growth : Training in the first three months and ongoing development in a culture with continuous feedback. A Culture of Support & Innovation : Tools to manage client interactions, including an in-house Broker Management System (BMS). Delivering Value to Canadian Businesses : empowering small businesses with a simple approach to insurance and access to quotes from 50+ providers. Leaders Who Support Your Success : Regular one-on-one meetings and daily team support. Clear Career Growth : Defined growth tracks aligned with skills and ambitions. Benefits & Perks Benefits & Perks at Zensurance: flexible, people-first work environment designed to support well-being, growth, and success. Remote-first options with home office allowance and tech equipment. Health, dental, and wellness supports. Education assistance and opportunities to learn from industry experts. Weekly team connections and events. Company & Diversity We are building something special. Zensurance values diversity and inclusion and welcomes applications from all backgrounds. We provide accommodations during the hiring process. If you need support, let us know. AI Tools in Interview We allow the use of AI tools to prepare for the interview but not during the live interview. An AI scribe is used to help take notes and review interviews to ensure a fair process. Final hiring decisions are made by humans. Data & Privacy If you would like more information about how your data is processed, please contact us. #J-18808-Ljbffr