CRM Campaign Manager Toronto, hybrid This role is part of our Global Studios team. We create emotive yet conversion‑focused ideas, products and campaigns at scale and speed, specializing in hyper‑personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients. What You’ll Do Build & launch personalised customer experiences by creating and executing CRM campaigns Support audience segmentation and targeting efforts in partnership with various internal teams Ensure seamless execution & launch of CRM campaigns as owner of operational execution, including working cross‑functionally on building, experimentation and deployment of campaigns Ownership of campaign reporting, including collecting and providing insights to inform scaling decisions for tests Ownership of project timeline, including tracking campaign development & keeping relevant stakeholders informed Adopt an innovate‑and‑iterate mindset to support data‑driven hypotheses in creation and iteration of campaigns, including supporting with the designing of A/B tests and ongoing optimisation of campaigns based on learnings Collaborate cross‑functionally and across locations with globally‑dispersed team members and external partners to deliver campaigns and share‑out results What You Bring 3+ years of experience in digital marketing, preferably within CRM, marketing automation, lifecycle marketing or customer journey design Strong understanding of customer behaviour, lifecycle thinking, and segmentation models Customer‑centric and hands‑on individual, with demonstrated ability to manage performance against established KPIs Hands‑on experience with one or more CRM platforms (like Salesforce Marketing Cloud, Bloomreach, etc.) A data‑informed, performance‑driven mindset with strong familiarity with CRM KPIs Shown success in a fast‑paced, matrixed work environment, as well as the ability to thrive in a dynamic, constantly evolving, and highly competitive industry Project management experience with strong sense of accountability; notable organisational skills, attention to detail, and ability to plan and prioritise Ability to build relationships and collaborate across all levels, functions and locations The anticipated annual salary range for this position is $60,000 – $70,000 CAD, based on relevant experience, expertise and organizational impact. We Offer A flexible, hybrid working policy An excellent salary based on experience and equal pay policies Mental health support and company sick pay scheme 15 days paid holiday annually (plus Public Holidays) Refreshments provided in the office all week Enhanced family‑friendly policies to support new parents Social and cultural events, plenty of opportunities to connect with colleagues through organised activities and celebrations Inspirational talks and regular guest speakers and events Learning and development, supporting your growth with continuous opportunities to learn and advance Buddy programme to help you through your first weeks at DEPT A reputation for doing good: DEPT has been a Certified B Corp since 2021 and named Agency of the Year at both The Lovies and The Webby Awards Opportunity to work with clients of all sizes and across all industries, celebrating all successes together Opportunities for possibility, with training, development and certifications Diversity, Equity & Inclusion At DEPT, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture and retain talented individuals from diverse backgrounds and with varying skills and perspectives. #J-18808-Ljbffr