Bloom is a full‑service workplace design consultancy, proudly supporting Poppy & Peonies in their search for a Chief Operating Officer to join their dynamic team. As Talent Advisors, we serve as the bridge between our Bloom Partner and you throughout the recruitment process. At Bloom, we don’t rely on automated tools to sift through applications—every resume is carefully reviewed by a real person to ensure a fair and consistent interview process. If selected, you’ll join Poppy & Peonies directly as a valued member of their team. We’re excited to consider your application! Please note that applications will be accepted throughout the holiday season. Thank you for your patience and interest in this opportunity.The OpportunityOwn and elevate end-to-end operations: Lead the full operational lifecycle—ensuring a seamless, high-quality experience at every stage. Oversee global supply chain strategy, production planning, inventory flow, warehousing, and last‑mile logistics with a focus on speed, reliability, and cost efficiency.Own the customer journey, retention, and loyalty: Take full ownership of the end-to-end customer experience, mapping and optimizing every touchpoint from first purchase through repeat engagement. Partner cross‑functionally to drive retention strategies, loyalty initiatives, and lifecycle marketing efforts that deepen customer relationships, increase lifetime value, and turn customers into brand advocates.Design systems that scale with growth: Build and implement infrastructure to support rapid expansion. Establish clear processes, reporting frameworks, and KPIs that drive visibility, accountability, and agility while evolving with the business.Oversee the operational playbook for new market launches: Lead 3PL governance including SLA scorecards, rate benchmarking and renegotiation cycles, and drive site selection decision framework as volume scales past current infrastructure.Own operational financial performance: Partner with finance to lead budgeting, forecasting, and scenario planning. Optimize inventory health, manage working capital, and ensure disciplined cost control across production, freight, and fulfillment.Create alignment across the business: Act as the bridge between product, marketing, and operations to ensure alignment on timelines, inventory, and launches.Continuously improve margins and customer experience: Identify opportunities to improve gross margins through sourcing, production, and logistics efficiencies, while elevating the customer experience through fast, accurate fulfillment and a seamless post‑purchase journey.Build and lead a world‑class team: Recruit, mentor, and develop a high‑performing operations team.Own strategic vendor and partner relationships: Manage relationships with global manufacturers, suppliers, and 3PL partners. Negotiate contracts, monitor performance, and ensure alignment with brand standards, timelines, and growth objectives.Ensure flawless execution of launches and expansion: Lead operational readiness for product launches and market expansion.Leverage technology and AI to drive operational excellence: Implement and continuously optimize AI‑powered tools across inventory management, demand planning, and fulfillment.What You Bring to the Table8–12+ years of leadership experience in operations, within the e‑commerce, DTC and fashion industriesProven track record of scaling operations in a high‑growth environmentStrong understanding of supply chain, inventory planning, and fulfillment strategiesData‑driven decision maker with strong financial and analytical skillsExperience managing cross‑functional teams and complex projectsEntrepreneurial mindset with a willingness to roll up your sleevesExcellent communication and leadership skillsThe recruitment processVideo screen with Erica, Talent Advisor from BloomVideo interview with Natalie Dusome, Founder + CEO of Poppy & PeoniesSecond video interview with Steph, VP Operations & Natalie, VP FinanceReference checksOfferLocationWe’re seeking an exceptional candidate based in the US or Canada who values the flexibility of remote work while embracing the excitement of in‑person experiences.There will be occasional domestic and/or international travel for photoshoots, events, and team retreats.Salary and Total RewardsAnnual Salary ranges from $250,000 – $350,000Performance bonus4 weeks of paid vacation per yearHealth benefits coverage$250 annual period & menstrual budget$1,000 annual allowance towards Poppy & Peonies product$400 home office setup allowanceWe are committed to equitable employment practices and do not discriminate on the basis of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. Poppy & Peonies is committed to developing an inclusive, barrier‑free recruitment process and work environment. Please inform us if you require any accommodation, and we will work with you to meet your accessibility needs. Requests for any accessibility‑related assistance can be made to #J-18808-Ljbffr