Job SummaryAs an Implementation Specialist, Payments on Central 1’s Client Delivery team, you’ll play a key role in delivering online banking and payment solutions that matter to clients. Working as a trusted partner, you’ll collaborate with clients and internal delivery teams to turn business needs into effective, high‑impact software implementations. You’ll bring hands‑on experience within a financial institution and a strong understanding of payment systems. This is a 6‑month temporary term based in the Greater Toronto Area, Ontario or Lower Mainland, BC. ResponsibilitiesWork directly with clients to support implementations from kickoff through launch, independently or as part of a project team. Manage multiple projects or client initiatives concurrently and act as the key point of contact throughout the project lifecycle, providing clear updates on progress, timelines, and budgets. Identify, track, and resolve project risks and issues to ensure successful delivery. Lead or participate in discovery sessions to understand client needs and business requirements; create Statements of Work, impact analyses, and change orders as needed. Define and support product vision for complex, high‑impact implementations; develop and maintain implementation and user guides. Partner closely with engineering teams, clarifying requirements, answering questions, and validating solutions. Coordinate functional, regression, and user acceptance testing; manage deployments to QA environments and support clients through UAT and go‑live activities. Create launch plans and coordinate all launch‑related activities. Track projects through each phase using internal tools, ensuring accuracy of timesheets, preparing monthly billing, and monitoring budgets. Coordinate and guide Implementation Analysts on larger or more complex projects; share knowledge, best practices, and product expertise. Collaborate with the Client Development team to support strong, long‑term client relationships. Provide post‑launch support to clients and internal teams; close out projects upon completion, including final billing and documentation. QualificationsA university degree in computer science, business, or a related field with an IT focus. At least 5 years of relevant experience, including 3+ years in consulting and/or project management. Financial Services background preferred, especially in digital, online banking platforms and technology services. Business analysis and project management experience required. CBAP or PMP designation is an asset. Strong client‑relationship skills, ability to work collaboratively in a team environment, and excellent communication skills. Ability to prioritize and manage multiple projects with conflicting deadlines in a team environment. Strong analytical, problem‑solving, planning, organizational, and time‑management skills. BenefitsWork‑life flexibility and a hybrid work environment. Variable annual incentive plan. Generous annual vacation allotment. Top‑notch flexible benefits plan, including family building and gender affirmation. Retirement plan with matched contributions at 6%. Access to a learning platform and educational assistance support. Access to a virtual wellness platform. Career development opportunities. Wellness Flex Fund to support personal interests and activities. Day off to volunteer in your community and other paid time‑off options. Corporate discounts subject to employment agreement. Salary range: $70,000–$90,000 per annum. Equal‑Opportunity StatementCentral 1 is an equal‑opportunity employer and is committed to building an inclusive workforce by creating an environment where everyone feels like they belong and has the opportunity to be successful. We welcome all applicants to join our diverse workforce and will provide an accessible candidate experience, including accommodations for interview sites and alternate formats upon request to our Recruitment team.#J-18808-Ljbffr
Implementation Specialist, Payments 6 Month Term-(Hybrid)
CENTRAL 1 CREDIT UNION
vancouver, vancouver
Published 7 days ago
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