Global Director of Analyst Relations Concentrix is a global technology and services leader. The Global Director of Analyst Relations owns the story of how analysts perceive the company, shaping market perception through strategic relationships with leading research firms. Responsibilities Strategy and Positioning Define and own the global AR strategy, aligned to Concentrix's commercial and brand objectives across its technology, services, and AI portfolio. Build a prioritised analyst coverage map, identifying key firms, practices, and evaluations that matter most. Develop clear, differentiated narratives for each coverage area, translating complex capabilities into compelling analyst-facing stories. Advise senior leadership on analyst perceptions, competitive positioning, and external narrative shifts. Relationship Management Own and actively develop a portfolio of relations with senior analysts at Gartner, Forrester, IDC, Everest Group, NelsonHall, ISG, HFS Research, and others. Run a proactive engagement calendar: regular inquiries, briefings, strategic advisory sessions, analyst days, and executive introductions. Act as the primary point of contact for inbound analyst enquiries, preparing internal subject matter experts for high-quality interactions. Evaluations and RFIs Lead end-to-end management of all major evaluations: Gartner Magic Quadrant, Forrester Wave, IDC MarketScape, Everest PEAK Matrix, NelsonHall NEAT, ISG Provider Lens, and equivalent frameworks. Own RFI response strategy and execution, coordinating across technology, practices, delivery, and go‑to‑market teams. Manage vendor briefings, product demonstrations, and client reference coordination as part of evaluation processes. Track evaluation timelines, submission windows, and rebuttal opportunities across a complex, multi-firm calendar. Market Intelligence Monitor analyst coverage of Concentrix and key competitors, surfacing actionable insights. Translate analyst perspectives and emerging research themes into intelligence for product, marketing, and sales strategy. Track mentions and share of voice across key research publications; report on AR programme impact in terms that connect to pipeline and commercial outcomes. Internal Alignment Work closely with Product Marketing, Practice leaders, Market Intelligence, and the broader marketing team to ensure AR messaging is consistent with go‑to‑market positioning. Equip sales and pre‑sales teams with analyst‑validated proof points, research citations, and evaluation outcomes that accelerate deal cycles. Manage and direct external AR agencies, ensuring agency output is strategically aligned, commercially focused, and consistently on‑message across all evaluation and engagement activity. Qualifications 10+ years in analyst relations within a global B2B technology, services, or CX business, or in a client‑facing advisory role at an analyst firm. Deep, established relationships with senior analysts across Gartner, Forrester, IDC, Everest Group, NelsonHall, ISG, and HFS Research. Proven track record managing complex, multi‑firm evaluation programmes from RFI through rebuttal. Able to translate technical and service capability into sharp, analyst‑ready positioning; strong written and verbal communication skills. Commercial instincts linking analyst coverage to buyer decisions, shortlists, and deal outcomes, and the ability to translate that intelligence into product narratives, GTM strategy, and competitive messaging. Strategic thinker who can execute: build the plan and deliver it, managing multiple senior stakeholders and competing priorities across a matrixed global organisation. Comfortable working alongside and coaching C‑suite executives for high‑stakes analyst interactions. Experience building or transforming an AR function, including team leadership and establishing new coverage relationships from a standing start. Deep understanding of the AI and digital services landscape and how analyst coverage in these areas is evolving. Formal certifications or training desirable (e.g., IIAR, CXL, PMA, or equivalent). Base salary range: $139,500.00 - $155,000.00 CAD plus incentives that align with individual and company performance. Benefits include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off, holidays, and paid training days. Application deadline: May 15th, 2026. This position is for an existing immediate vacancy and requires an individual who can start as soon as possible. Background screening and identity verification may be required, where permitted by applicable law and consistent with the requirements of the role. Any biometric data collected will be handled in accordance with applicable privacy laws and company policies. #J-18808-Ljbffr