Tech Talent International (TTI) supplies talent to a variety of clients ranging from Fortune 100/500/1000 companies to mid‑sized and start‑up organizations in Canada, US and Europe. We are currently hiring for a Client Director – Microsoft Products & Services for our global IT Transformation client in the Toronto area. Role Client Director – Microsoft Products & ServicesType: Full‑time, PermanentSalary Range: $140,000 – $150,000 base salary plus commission (OTEs approx. $300,000) + benefits (3 weeks vacation, unlimited sick days, RRSP, etc.)Location: Remote – Toronto, ON, Canada Client Director – Microsoft Products & Services – Job Description What You’ll Do Own a dynamic portfolio of accounts and strategically engage clients on account management, renewals, strategic solution guidance, technology roadmap planning, and future state cloud and digital strategies. Be ultimately accountable for helping clients maximize business value and usage of products and solutions while ensuring a high quality client experience. Motivate by helping clients with technology planning, problem‑solving, and making a direct impact on client business operations and internal methods. Require strong client‑facing capabilities (10+ years) with relationship management, business development, transformational planning, and an understanding of cloud/digital capabilities. Bring a mindset of end‑to‑end account ownership and influence internal partners to advocate for client needs and enhance services and solutions. Experience with one or more of the following is a plus: cloud infrastructure, application, data, and digital/IT transformation consulting. Report to the VP of Sales, Existing Business, and work regularly with Operational and Delivery teams, Project Management, Marketing, Solution/Practice Leadership, and Executive Leadership on account planning for top accounts. Duties and Responsibilities Account Expansion Develop, manage, and generate expansion revenue through strategic cross‑sell, upsell, and multi‑product sales for existing installed base accounts. Plan and map out expansion plans per account using whitespace analysis. Work with solution and practice leadership to problem‑solve internal gaps with strategic solutions. Bring a sales‑engineering mindset to coordinate internal technical and solution development teams. Own client sales proposals and presentations, negotiate and contract. Manage CRM opportunities from development, qualification, proposal to close phase. Contribute to account‑based marketing initiatives to support expansion. Deal Leadership Manage complex, large, often bespoke and multi‑product bids, including proposal decks, presentations, RFPs, and SOWs with support from pre‑sales; this may include complex renewals. Lead engagement of key partnerships to support deals (Microsoft, AWS, Oracle) with support from Partnership and Vendor Management functions. Prepare executives for key meetings by developing materials and account strategies. Apply understanding of financials to engineer pricing models to support deals. Have a broad understanding of competitive positioning and competitor strategies to support deal development and negotiation. Strategic Account Management Own a portfolio of complex, enterprise and high‑touch accounts (typically $1M–$4M in annual revenue per account). Build deep and wide relationships and develop engagement strategy for top strategic accounts. Understand client’s short‑ and long‑term business goals and develop account plans that include a roadmap to achieve them. Provide trusted advice on services to retain, expand, or change to maximize business value. Manage regular cadence of business reviews to review achievement of outcomes, account health, key client milestones, proactively discuss risks and future opportunities. Ensure regular meetings with clients and engagement activities (including social events) to foster relationships. Lead customer renewals including renewal offer development, margin analysis with Finance, and negotiation & contracting. Proactively manage all areas of account health and risks; provide direction and oversight to internal teams to address risks. Ensure customer deliverables are documented clearly and that contracts provide the scope of services, adjusting through addendums and change orders as required. Advisory and Relationship Management Proactively seek ways to create more value for clients through increased engagement, efficiencies, and relationship building. Lead discovery sessions with client executives, facilitate workshops that address technology solutions to meet critical business needs, and gather additional strategic client insights. Comfortable with developing custom plans and high‑level roadmaps for clients to deploy our services and achieve their outcomes. Coordinate formal and ad‑hoc feedback mechanisms to obtain input from clients at key milestones and ensure overall client satisfaction. Bring best practices, expertise and resources related to industry trends; maintain a high level of industry knowledge and attend conferences (Microsoft, AWS, etc.) to remain on top of key trends. Ensure reference‑ability of customers, including case studies and testimonials. Requirements Role levels vary; the highest require managing $10M+ in annual revenue and achieving growth targets of $1M+ annually. Must have a strong background selling Microsoft products and/or services. Consultative advisory skill set. Project management and change management discipline. Excellent client relationship management skills at senior leadership and operational management levels. Ability to work effectively at the Executive level with both small and enterprise organizations. Exceptional organizational skills with ability to handle high levels of workload, delegate, influence internal stakeholders, and multitask. Strong commercial, quantitative and analytical skills with ability to deliver revenue and profit growth initiatives and influence business strategy. Driven and resourceful with high attention to detail and quality control. Strong business acumen to assess strategic and long‑term consequences of actions. Travel to customer sites as required from time to time. #J-18808-Ljbffr