Description & Requirements Who We Are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people. About this Team This role partners with P&C Centers of Excellence (e.g. Health & Wealth, People Practices and Compliance teams), Process Design Consultants, Technology teams & personnel to deliver an optimized digital experience for our people. This is achieved through the delivery of recurring program work, projects, system/process enhancements, data quality and reporting through our HRIS system and supporting technology solutions. Core Responsibilities Act as technical P&C subject matter expert for both new and reoccurring initiatives to ensure seamless and on-time delivery (incl. intake, analysis, prioritization, deployment planning, testing, test management, tracking, progress reporting and implementation) for ServiceNow Field & direct requests from cross-functional partners for new or changed digital enhancements through our formalized intake process to ensure alignment with our strategic goals for prioritization Translate business requirements into functional requirements and influence requirements to reflect ServiceNow capabilities Conduct root cause analysis and research to provide solution recommendations to peers & stakeholders Partner with People Technology teams to configure solution, ensuring compliance with relevant HR program/policy/procedures Create and maintain systems configuration requirement documents pertaining to new or changing functionality Communicate cross-pillar dependencies to P&C Systems Manager, Scrum Leads, peer Functional Analysts & IT People Systems team to mitigate risks in downstream systems Create and update knowledge base articles, job aids and training materials to support change management stemming from system or process changes Report creation and regular data audits to mitigate data quality issues in our core system of record Identify people systems optimization opportunities (data, process, functionality) Vendor management activities such as ticket escalation, reproducing system errors and support maintenance of issue log Coach and train People Experience Centre team members so that they have the knowledge needed to confidently support the business with ticket requests Support P&C Partners/stakeholders with training and day to day Q&A Resolve ServiceNow/Workday inbox ticket escalations and troubleshoot as needed Qualifications 3+ years of experience working in HR Ops as a HR Analyst (or similar) Deep subject matter expertise of ServiceNow with strong working knowledge of HR case management, knowledge management and employee center pro Moderate knowledge of Workday business processes such as job changes, leave requests, compensation changes, merit and bonus programs for hourly and salary employees + downstream systems to flow to payroll Strong requirements management skills incl. elicitation, scoping, prioritization, risks/issues management Ideal candidate has experience working with Jira & Confluence Strong analytical and problem-solving skills with the ability to interpret complex data Experience working in both Agile and Waterfall delivery methodologies Experience identifying, analyzing and resolving issues identified through audits and testing activities Ability to manage multiple concurrent streams of work with a drive to get things done within tight deadlines Excellent written & verbal communication skills - both with internal stakeholders across all levels and external vendors Very organized, detail oriented, analytical thinker Confident creating and delivering training and communications Enjoys identifying and executing on process improvement strategies Must Haves Acknowledge the presence of choice in every moment and take personal responsibility for your life. Possess an entrepreneurial spirit and continuously innovate to achieve great results. Communicate with honesty and kindness and create the space for others to do the same. Lead with courage, knowing the possibility of greatness is bigger than the fear of failure. Foster connection by putting people first and building trusting relationships. Integrate fun and joy as a way of being and working, aka doesn't take yourself too seriously. Additional Notes Authorization to work in Canada is required for this role. Compensation and Benefits Package lululemon's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $71,400-$93,800 annually ; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program. At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth: Extended health and dental benefits, and mental health plans Paid time off Savings and retirement plan matching Generous employee discount Fitness & yoga classes Parenthood top-up Extensive catalog of development course offerings People networks, mentorship programs, and leadership series (to name a few) Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice. Workplace Arrangement In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week. #J-18808-Ljbffr