This range is provided by Creative Circle. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range CA$50.00/hr - CA$60.00/hr Direct message the job poster from Creative Circle Overview Our FI client is looking for a Conversation Designer to join their team. This will be a 12+ month, full‑time engagement with 4 days per week onsite downtown. Responsibilities Work on a multi‑year initiative to refresh and modernize the client's IVR strategy and capabilities. Define and document relevant client journeys. Refresh conversation design/voice channel standards and best practices. Create and implement a structured conversation framework for mapping, specifying, and documenting prompts and complex call flows (including error handling, clarifications, routing and transfers). Collaborate with Advice Centre Platforms colleagues to ensure that the conversation framework accommodates all relevant business and technical requirements. Use the conversation framework to implement call‑flow scripts in the IVR system. Create call‑flow scripts that enable and support the successful completion of identified, validated client journeys, fully aligned with brand guidelines. Assess the performance of in‑prod call‑flow scripts with colleagues and fine‑tune scripts (prompts, intents, flow logic) as needed. Must Haves Expertise with Jira / Confluence, Mural, and potentially Figma. 5–6 years of experience creating content for enterprise voice platforms or experiences. Fluency in both Canadian English and French (conversational level). Strong presentation and communication skills for customer interactions. Seniority Level Not Applicable Employment Type Contract Job Function Writing / Editing Industries Financial Services #J-18808-Ljbffr