Drive innovation in cloud contact center solutions at TELUS Digital as a Senior Manager of Solutions Architecture for Genesys CCaaS. This remote/hybrid position combines technical prowess with client-facing skills.Leverage your expertise in Genesys Cloud CX to architect cutting-edge solutions that meet the complex demands of today's clients. You will oversee the pre-sales process, ensuring that your teams deliver exceptional solutions tailored to various industry needs while maintaining a focus on sales integration.Key Responsibilities: • Spearhead technical pre-sales efforts including client workshops • Architect comprehensive contact center solutions with Genesys Cloud • Collaborate with sales for accurate solution scoping and proposals • Showcase demos that highlight product capabilities across industries • Draft detailed technical documentation and designsRequirements: • 5+ years in solutions architecture or technical consultancy • Proven expertise in Genesys Cloud CX and integrations • Experience with various CRM and engagement platforms • Strong analytical and problem-solving abilities • Bachelor’s degree in Computer Science or a related disciplineApply your design acumen and technical leadership to redefine solutions in the contact center space at TELUS Digital. #J-18808-Ljbffr
Senior Manager Solutions Architecture In Cloud
TELUS DIGITAL
calgary, calgary
Published 19 days ago
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