The Enterprise Applications Specialist is responsible for the administration, integration, and continuous improvement of core business systems, including CRM platforms, customer support tools, and data/reporting environments. This role supports cross-functional teams by ensuring systems are reliable, scalable, and aligned with business processes.What You’ll DoAdminister and support key platforms including Salesforce, Zendesk, HubSpot, NetSuite, Power BI, Microsoft Fabric, Mailchimp, and IroncladManage system configurations, user access, permissions, and ongoing maintenancePerform updates to Salesforce including pricing structures, product configurations, and license entitlementsSystem Integrations & AutomationMaintain and enhance integrations between enterprise systems (e.g., Salesforce with HubSpot)Develop and troubleshoot integrations and implement improvements to ensure data consistency across platformsAdminister Zendesk as the primary customer support ticketing systemOptimize workflows for ticket intake, assignment, tracking, and resolutionSupport ongoing improvements, including data retention solutions and system scalabilitySupport data analytic and reporting processes, including integration of application data into the enterprise data lake (Microsoft Fabric)Maintain and enhance dashboards and reporting tools using Power BIPerform regular updates and refreshes of business dashboards (e.g., release dashboards, operational dashboards)Ensure data accuracy and availability for reporting and analyticsConfigure data inputs, permissions, and structure to support business visibilityCollaborate with data and business teams to enhance reporting capabilitiesDocumentation & Knowledge ManagementEnsure system configurations, processes, and integrations are well documented and accessibleSupport knowledge transfer and onboarding for new team membersPartner with business stakeholders (Customer Success, Sales, Marketing) to understand system needs and implement solutionsProvide troubleshooting, debugging, and technical support for enterprise applicationsCollaborate with other administrators and developers to resolve complex issues and improve system performanceQualifications RequiredExperience administering enterprise applications (e.g., Salesforce, Zendesk, HubSpot, or similar CRM/support platforms)Strong understanding of system integrations and data flows between platformsExperience with reporting tools such as Power BI or similarAbility to troubleshoot technical issues and support system usersPreferredExperience with Microsoft Fabric or data warehousing conceptsFoundational understanding of relational databasesFamiliarity with customer support platforms and ticketing systemsExperience working with APIs, integrations, or automation toolsCore CompetenciesProblem-solving and analytical thinkingStrong attention to detail and data accuracyAbility to manage multiple systems and prioritiesEffective communication and cross-functional collaborationLocation Calgary, AB - In officeCMG Compensation and Benefits OverviewLearning and development opportunitiesRRSP contributionsTop of the line medical and dental benefits including a health spending account20 days of vacation per year plus flex daysChoice of transit pass or underground parking (Calgary)Car wash (Calgary)Cafeteria and complimentary barista style coffee and more (Calgary)#J-18808-Ljbffr