Lead a dynamic implementation team as a Customer Implementation Manager. Drive client success through consultative expertise while embracing a remote work culture focused on collaboration and creativity.In this pivotal role, you will support your team in enhancing delivery, transitioning from traditional implementation to a strategic consulting unit. Your background in SaaS or event tech will enable you to manage complex projects and coach a team of 5 to 10 members. Through continuous development and operational excellence, you will elevate service standards and client satisfaction.Key Responsibilities:• Lead daily operations of the implementation team• Validate project scopes and client expectations• Drive efficiency by optimizing project timelines• Ensure smooth handover and integration during setups• Promote continuous skills development through coachingRequirements:• Experience in SaaS or event tech environments• Proven ability to manage complex projects• Strong stakeholder communication skills• Familiarity with performance tracking and analytics• Team management experience with a consultative approachElevate client success and operational performance, guiding your team as they deliver outstanding consulting value and enhance the overall client journey.#J-18808-Ljbffr
Transformative Customer Implementation Manager For Innovative Solutions
SWAPCARD
montreal (administrative region), montreal (administrative region)
Published 27 days ago
Report job